Would Like to Use Different From Email Address on Docs Sent for Signature

New Here ,
Jan 01, 2022 Jan 01, 2022

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When I send a document to a client for a signature, in the body of the email it shows the "From" email address as the address that I used to create my Adobe account.  I don't want my clients seeing that address.  I want them to see an address that I use for my business.  Surely something that basic and obvious is possible, but I've looked everywhere in my account and Adobe Send options and I can't find it.  Can someone tell me how to change the email address that my client sees?

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How to , Security digital signatures and esignatures

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Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

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Hi Michael,

 

Thank you for reaching out.

 

As you wish to change the email address that shows on your Adobe Sign account, you will need to change the email address for your Adobe account. Also, please ensure that the new email address (that you would like to use) is not already registered for an Adobe Sign account. 

 

You may share the new email address with us via Private message and we can check if the email address is free to use or not. To initiate a private message, you may use the envelope icon provided at the top right corner of the community page.

 

To change your Adobe ID, please use the steps as suggested in the following help document: https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

 

Let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

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New Here ,
Jan 11, 2022 Jan 11, 2022

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So, whatever my Adobe account email address is, is what my clients will see when I send them an agreement to sign.  That's pretty poor on Adobe's part for not letting me to show a different address to clients than what I use for my Adobe account.  However, I was able to affect a work-around by changing my Adobe account email address to one that also works for my clients to see.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Has anything changed regarding this issue? Can I send e-sign PDFs from a different email address than my Adobe ID? If that is still the case, I will unfortunately need to switch to a different software. Thanks!

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Nope, nothing has changed.  When you send a document out for a signature, there is no choice but for the signee to see your Adobe account email.

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