Participant

Question

Would Like to Use Different From Email Address on Docs Sent for Signature

Forum|Forum|4 years ago
January 2, 2022
13 replies
11621 views

When I send a document to a client for a signature, in the body of the email it shows the "From" email address as the address that I used to create my Adobe account. I don't want my clients seeing that address. I want them to see an address that I use for my business. Surely something that basic and obvious is possible, but I've looked everywhere in my account and Adobe Send options and I can't find it. Can someone tell me how to change the email address that my client sees?

T

TechUser921

Participating Frequently

This is BASIC functionality that should all ready be built in! I don't want clients to see my personal email used to create my Adobe account. Required to have an account for Every Business / consultancy contract?

The ONLY reason for Adobe to implement this to begin with or refuse to correct it is: Corporate GREED attempting to force more paid accounts or they are Functionally STUPID. I'm going with GREED. Actively looking for another product that is actually User Friendly.

D

default66rxoa93hulb

Participant

This is absolutely INSANE!!!! Such poor thinking I'd assume this was MicroSoft.

S_S

Community Manager

Hi @default66rxoa93hulb,

Hope you are doing well. Thanks for writing in!

We have different methods to go about achieving this workflow.

More info here: Change your email or name in Acrobat Sign

Let me know if this helps.

-Souvik

M

marks50026558

Participant

Yes, once again Adobe disappoints with inflexibility and lack of awareness or concern for how people want and need to use their products.

A

ar_2000

Participant

Same issue here. Hopefully Adobe is going to do something about it soon...

C

Cari377338831a56

Participant

So in your account you can set up a Secondary email, but what's it for if you can't use it for situations like this?

Very frustrating.

K

KateMcDee

Participant

Came here to say all the same things! Very frustrating to not have the option to change the sender email address and name.

D

drmt43088458

Participant

I've found this thread with exactly the same frustration as all the other commenters. I have 5 companies and pay for my team to have adobe but without being able to authorise other email addresses as the from address it creates confusion and cyber security issues for customers of respective companies as well as fragmented data control.

P

pflipper

Participant

I'm new to using Adobe sign and I cannot believe that this is not a setting. It should be changable by group. Makes no sense that a large company like Adobe cannot make this a feature.

Abambo

Community Expert

It makes sense in that sense, that you cannot spoof any e-mail address you want. Electronic signatures is a matter of trust. If you want that all agreements come from yourcompany@yourcompany.com, set the account to that address.

If you have 5 companies, either yo need five accounts and subscriptions or you need to use one account and tell your customers that e-signing is handled from this domain.

You can send a document to X in your company to sign and to y from a different company. It's like the one handling your coffee machine. That does not need to be your employee. That can be a service provider.

ABAMBO | Hard- and Software Engineer | Photographer

J

Jessica21999870ynxb

Participant

Anything has been change about this? Not making sense that we can't choose the email where we nee to collect diferent forms and sign.

H

Hobbs88

Participant

Unfortunately no change has been made. I just sent a .pdf for e-siganture yesterday and couldn't find anywhere to change my email address. I hope this is something that Adobe addresses soon ... very frustrating.

W

Wayne34482252j99l

Participant

I agree that should be a simple fix but evidently its not

J

Jay2plus1

Participant

I haven't seen any updates. I'm guessing there is still no reolution to this.

A

apcyla

Participant

I have not seen any updates or support responses on this. My solution was to have an additional account strictly for sending agreements. So, all agreements are sent through the web app on the shared account. Our users sign into their specific account on the desktop application for editing and comments.

H

Hobbs88

Participant

This additional account you created ... did you have to pay for it? Or is it possible to create a free account just to use Adobe Acrobat Pro for use on the web app?

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