3D images not showing in Acrobat

Forum|Forum|9 months ago
March 31, 2025
4 replies
1468 views

Hi, I’m not able to view 3D images in Acrobat (see the image, it shows just a blank page). Everything was fine 2 months ago when I was working on these images the last time, so I’m assuming that the new upgrades of Acrobat have something to do with this. I was trying to install an older version of Acrobat but CC doesn’t allow me to do that. I work on a Mac. Many thanks for your help!

S

Shruti38082344fh18

Adobe Employee

Hi @Iain28097849lacr ,

Thanks for your reply!!

Could you please confirm whether you are using javascript functions in your 3D files.

Thanks ,

Shruti

I

Iain28097849lacrAuthor

Inspiring

Hi Shruti,

I’m not entirely sure what you mean but no, I don’t use any special functions, I just view them in the normal way.

I found some sample 3D pdfs online and was testing them. 2 of them disappear once I activate them (the turbine and the shoe). 2 of them (the car and the industrial saw) I can see and turn, but the car looks wrong.

The images are from https://tetra4d.com/pdf-samples/

Can you see and turn all of these on a Mac?

Many thanks,

Varpu

3D-PDF-Sample-Chasis-V03042024.pdf

3D-PDF-Sample-Shoe-V03042024.pdf

3dpdf-Aero-Turbine-V03042024.pdf

3dpdf-Industrial-Saw-V03042024.pdf

I

Iain28097849lacrAuthor

Inspiring

Sounds like you gave up on me as you couldn’t find a solution. Fortunately I found another software that I can use on an iPad, and managed to download it on Mac too even if it is not designed or verified for Mac OS.

https://3d-pdf-reader.en.softonic.com/android#:~:text=3D%20PDF%20Reader%20is%20a,devices%20that%20support%203D%20PDFs.

It works better than Acrobat ever did. Acrobat has been a real pain for many years now. It keeps crashing all the time, 3D pdfs have been difficult to turn and scale, they have had resolution problems and I could only view a hi res pdf on a small rectangle on the side of my screen. Why? Surely there’s so many problems with the new upgrade now, even on Windows, that you will sort this out.

S

Shruti38082344fh18

Adobe Employee

Hi @Iain28097849lacr ,

Thanks for writing in !

You can check the version by clicking on Acrobat Pro > About Adobe Acrobat Pro Product Version

For your query regarding , Isn’t the modern and classic view a Windows OS thing : No , we do support them in both the OS. You can enable Classic view by clicking on View -> Disable new Acrobat.https://helpx.adobe.com/in/acrobat/using/new-acrobat-experience.html

Regards,

Shruti