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H
huntingtonmechlabs
Participating Frequently
December 9, 2021
Answered

Abnormal Reader window borders on Windows 11

  • December 9, 2021
  • 4 replies
  • 14079 views

When opening Acrobat Reader on Windows 11 I have the normal window borders, can see the close, minimize and expand icons.  When I hover the mouse over that area, the window borders disappear.  I have to click the edge of the window to get it back.  See the examples below, first one is normal and the second is the abnormal window:

 

This is on a Dell laptop Precision 3560 which was recently upgraded to Windows 11.

    This topic has been closed for replies.
    Correct answer LavaPlanet

    The Adobe Reader error is described on the 3DConnexion forums at https://forum.3dconnexion.com but has been open for some months.


    A workaround that appears to solve this is to disable an Adobe Reader security feature.

    In Acrobat Reader, menu "Edit" > "Preferences..." > select "Security (Enhanced)" on the left pane and disable the "Run in AppContainer" option. Restart the application and this should be sorted.

    I would not call disabling "Run in AppContainer" a "solution", and I hope that this will be resolved by the two companies.

    4 replies

    K
    KeithSWD
    Inspiring
    November 11, 2023

    This issue has resolved itself on my system. I have Acrobat x64 (latest, not sure when to find version...) and Windows 22H2. Run App in Container is Enabled, no issues with window borders. I believe CC has not long switched to installing x64 Acrobat, I had the window border problem with the x32 version.

    L
    LavaPlanet
    Participating Frequently
    November 12, 2023

    If you had to select "Run in AppContainer" then the problem is not resolved. This is a workaround that compromises security.

    K
    KeithSWD
    Inspiring
    November 12, 2023

    As per my post, I do NOT have 'Run App in Container' disabled.  Disabling this feature was the workaround and security downgrade to avoid the problem.  

    jose.gomez
    jose.gomez
    New Participant
    October 2, 2023

    Same here. Windows 11 and Adobe Acrobat Pro 64-bit. Everthing worked perfectly for over a year. Today I installed my new 3DConnexion Pro Wireless Mouse and Adobe Reader started failing as you all described.

     

    Disabling "Run in AppController" worked for me but I agree, that's not a solution. Hope Adobe and 3DConnexion can solve this!

    L
    LavaPlanet
    Participating Frequently
    October 23, 2023

    This bug was supposedly fixed in June 2023, but still persists:

    • 4389286: When left idle for a long time, a border appears in the Acrobat window

     

    Disabling "Run in AppController" no longer fixes the bug after reinstalling Windows 11 22H2 OS Build 22621.2428 and Adobe Reader Continuous Release Version 2023.006.20360 64-bit.

     

    J
    Jon253835897uc5
    New Participant
    July 25, 2022

    Is there a solution to this issue?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 27, 2022

    Hi there

     

    This issue is already reported to our engineering team for fix. Will share the update as soon as we get any information from them.

     

    Regards

    Amal

    L
    Leopoldo25477303u35d
    Participating Frequently
    August 1, 2022

    Please do, the same happens to me and it's very annoying

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 10, 2021

    Hi there

     

    Hope you are doing well and sorry to hear that. As the issue started after you upgraded to Win 11

     

    Is this an issue with Adobe Acrobat only or with other applications as well?

     

    Please try to reboot the computer once and see if that helps. You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

     

    Regards

    Amal

    H
    huntingtonmechlabsAuthor
    Participating Frequently
    December 10, 2021

    Hello,

    Yes, rebooted and tried uninstalling/reinstalling.  Logged in as a new user and the same symptons.

    I did an in-place upgrade to Windows 11 from Windows 10.  Acrobat reader was previously installed under W10.  This is the only program with this trouble, all others came through the upgrade without any problems.

    This a domain joined computer.  I'd rather not rollback to W10 if I don't have to.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 13, 2021

    Hi there

     

    We are sorry to hear that. Please try to repair the Acrobat Reader installation from the help menu > repair Installation and reboot the computer.

     

    Also, try to reset the Acrobat preferences https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

     

    You may also try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' ,Turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer once.

     

    If it still doesn't work, remove the application uisng the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the link https://get.adobe.com/reader/enterprise/

     

    Regards

    Amal

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