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jordyc65956605
jordyc65956605
New Participant
April 13, 2018
Answered

Acrobat DC - How to stop opening in browser

  • April 13, 2018
  • 4 replies
  • 12582 views

Hello,

I am using Acrobat DC to combine files.

But whenever I click to combine files, it sends me to the browser version of the program.

It was not like that before and it is very annoying.

Is there a possibility to just do everything in the program without directing me to the browser version?

Thank you.

Jordy

Correct answer Meenakshi Negi

Hi Jordyc,

As you have mentioned that you were previously able to combine files in the application, it seems that you have Adobe Acrobat Pro DC subscription.

The application you are using currently is Adobe Acrobat Reader DC which is a free software.

It is different from Adobe Acrobat DC and has limited access to tools.

You cannot combine PDF in Reader DC. It will always redirect you to the online service page to combine the PDFs.

Please open the right application that is Adobe Acrobat Pro DC on your machine and try to combine the PDF there.

Let us know if you have any questions.

Regards,

Meenakshi

4 replies

portt82769827
portt82769827
New Participant
January 15, 2024

It's super annoying, but for some reason, you have to install your "premium features" even if you have installed Acrobat Pro and have logged into your account with a subscription. I did this by clicking the little blue star icon beside the features I wanted to use. 

    T
    Test Screen Name
    Legend
    April 13, 2018

    What I was looking for was what you are paying for. The problem here is that you pay for the app Acrobat Pro (thanks, meenakshin) but you haven't installed it. So all you get is the features of the free Reader, plus a few add-ons. So you need to download and install what you paid for - and check it is used, if you keep Reader to confuse things...

      T
      Test Screen Name
      Legend
      April 13, 2018

      Thanks. This may be normal. You've got a subscription to something with Adobe, I think. Can you let us know the exact name of what you subscribed to?

      jordyc65956605
      jordyc65956605Author
      New Participant
      April 13, 2018

      Is this what you need?

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      April 13, 2018

      Hi Jordyc,

      As you have mentioned that you were previously able to combine files in the application, it seems that you have Adobe Acrobat Pro DC subscription.

      The application you are using currently is Adobe Acrobat Reader DC which is a free software.

      It is different from Adobe Acrobat DC and has limited access to tools.

      You cannot combine PDF in Reader DC. It will always redirect you to the online service page to combine the PDFs.

      Please open the right application that is Adobe Acrobat Pro DC on your machine and try to combine the PDF there.

      Let us know if you have any questions.

      Regards,

      Meenakshi

      T
      Test Screen Name
      Legend
      April 13, 2018

      If you are in Windows, please look on the Help menu for the first About item. It might say About Acrobat Pro XI or About Acrobat Reader DC, or other things. What does it say?

      jordyc65956605
      jordyc65956605Author
      New Participant
      April 13, 2018

      Hello,

      It says: Adobe Acrobat Reader DC

      Jordy

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