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johns19199655
New Participant
September 25, 2017
Answered

Acrobat failed to connect to a DDE server?

  • September 25, 2017
  • 1 reply
  • 9723 views

Having trouble getting my PDF's to open. Followed some of the suggestions in the online forums and it worked for a few days and then back to the same old message. Any further suggestions?

thanks

John

This topic has been closed for replies.
Correct answer AnandSri

Hello Johns,

Sorry for the delay in response to your query and apologize for the inconvenience caused.

Please refer and try the troubleshooting steps from the following links

I have been getting the "acrobat fail to send a DDE command"  Link: https://forums.adobe.com/thread/2123241

Acrobat failed to connect to a DDE server  Link: https://forums.adobe.com/thread/1050902

Acrobat failed to connect to a DDE server (Installation & updates)  Link: https://answers.acrobatusers.com/Acrobat-failed-to-connect-to-a-DDE-server-q211263.aspx

If possible, create another user account and check, for Windows machine, enable the Hidden admin account, and for Mac machine, enable the root account.

If the issue persists, please share the following details:

  1. Is it Acrobat or Reader installed, check from Help>About Acrobat/Reader.
  2. Is it a Mac or Windows machine, and is it your personal or an office computer?

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

1 reply

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
October 25, 2017

Hello Johns,

Sorry for the delay in response to your query and apologize for the inconvenience caused.

Please refer and try the troubleshooting steps from the following links

I have been getting the "acrobat fail to send a DDE command"  Link: https://forums.adobe.com/thread/2123241

Acrobat failed to connect to a DDE server  Link: https://forums.adobe.com/thread/1050902

Acrobat failed to connect to a DDE server (Installation & updates)  Link: https://answers.acrobatusers.com/Acrobat-failed-to-connect-to-a-DDE-server-q211263.aspx

If possible, create another user account and check, for Windows machine, enable the Hidden admin account, and for Mac machine, enable the root account.

If the issue persists, please share the following details:

  1. Is it Acrobat or Reader installed, check from Help>About Acrobat/Reader.
  2. Is it a Mac or Windows machine, and is it your personal or an office computer?

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

jerryi50884668
jerryi50884668
Participating Frequently
May 2, 2018

HECK NO THIS IS NO HELP!  AS BIG AS ADOBE IS, WHY CAN YOU/THEY NOT GET THEM D**N PROBLEM FIXED?????

jerryi50884668
jerryi50884668
Participating Frequently
May 2, 2018

Hello Jerryi,

We apologize for the inconvenience caused, there were  certain changes made in the latest update/patch of Acrobat/Reader and the issue was addressed, however, as you mentioned you are still experiencing  this issue.

Please check for any pending updates of Acrobat/Reader from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.

You can also refer and try the troubleshooting steps from the following Adobe article Fatal error - Acrobat failed to connect to a DDE server

If the issue still persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.


FORGIVE THE CAPS BUT THAT WAS THE POINT OF SENDING IN THE COMPLAINT…I HAVE DONE ALL THAT, I AM CURRENT ON UPDATES AND YOUR STUPID BLOODY PRORGAM STILL GIVES ME THAT MESSAGE! HOW CAN YOU BE SO BIG AND YET SO INEFFICIENT?????

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