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Participant
January 14, 2024
Question

Acrobat freezes when trying to add digital signature

  • January 14, 2024
  • 1 reply
  • 1093 views

Greetings all,

 

I have just installed Acrobat via Adobe CC on a newly built desktop PC running Windows 11 Pro.  All software, drivers, and versions are up to date.  I then set up Acrobat to use a self-certified digital signature (I created both the Windows and stand-alone certificates).  

 

I then try to digitally sign a document via two menu options (both options cause the same result)

  • Use a certificate>Digitally sign 
  • Use a certificate>Certify (visible signatures)

 

In either case I am prompted with the option to drag a signature rectangle, but as soon as I drag the rectangle, the entire app window grays out and freezes, and the app can only be terminated via Task Manager.  I also tried certifying without a visible signature, and get the same result minus the prompt to draw a rectangle first.

 

Please advise how I can fix this.

 

Thanks!

 

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1 reply

Participant
January 25, 2024

I am having the same issue. I was able to use the digital signature previously, but recently it greys out. Anyone have any suggestions. Thanks.