I use pdf files constantly with my work and lately when I try to save I get a blank white screen, no errors, just white. This is the pop up that should be showing me the different locations to save my file. Sometimes when I restart my computer this will help, but today it isn't. Any suggestions? I really hate to use print to pdf for every file, it's very time consuming. Thank you!
Hi Albert
We are sorry to hear that.
What happens when you try to save the PDF file? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.
Also make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer .
Regards
Amal
Today my problem was fianally solved by one of your support agents after three agents tried to solve it but left me hanging without a solution.
She cleaned up all my files, errased the desktop version and reinstalled it and it worked. One addition I would like to add is that she used chrome for downloading the files in stead of Safari. Maybe that did the trick. For now its solved lets hope it stays solved.
Thanks for reaching out.
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