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Participating Frequently
June 1, 2020
Question

Acrobat radio buttons only return "Off" value

  • June 1, 2020
  • 2 replies
  • 1659 views

I am assigning numeric values to groups of Acrobat Radio Button Choices as part of an extensive survey. After using Save As to rename a copy of the original survey, I opened the renamed version of the survey using Acrobat Reader, completed the form, saved it, and then, using Acrobat DC, I used Prepare Form's Merge Data Files to Spreasheet function to create a *.csv fle to read in Excel. There the numeric values failed to display. Instead, I see "Off" as the value for all radio button responses no matter what choice was made.

I have also opened the survey in Acrobat DC, changed some values, saved the result, and from Acrobat DC used the Tools' Prepare Form and Merge Data files to Spreadsheet options. If I change a value during the process, that correct numeric value is displayed. Any response that was always a default choice is still returning "Off."

Any ideas? Attached is the survey without the text for the survey questions and the csv file.

This topic has been closed for replies.

2 replies

Brian5CEE
Participant
September 4, 2020

Hi mstegman,

 

I think Adobe recently broke something.   I am seeing an issue very similiar to yours.   We use Java to open and process surveys our users fill out.  We only recently started having an issue with "Off" values coming across for radio buttons and check boxes.  You can see full details of my post here:

https://community.adobe.com/t5/acrobat-reader/adobe-pdf-forms-radio-button-check-boxes-suddenly-sending-value-of-quot-off-quot/m-p/11410773?page=1

Bernd Alheit
Community Expert
Community Expert
June 1, 2020

What version of Acrobat Reader and Adobe Acrobat does you use?

mstegmanAuthor
Participating Frequently
June 1, 2020

I am using version 20.009.20065 for both Adobe Reader DC and Adobe Acrobat DC.

Thanks.

mstegmanAuthor
Participating Frequently
June 1, 2020
I don't know.
Am I right to think that we have reached an end to this? There does not seem to be an easy or successful resolution. I guess I'll figure another way to accomplish the data merge. I appreciate your effort.