Acrobat Reader DC Advanced Search window not opening

[adamt44454441]

The advanced search window isn't opening. I have restarted my machine, restarted Reader and tried with several files.

It previously worked on this file, and all others.

I have tried the menu option and using the hotkeys.

Help to fix this appreciated.

[AnandSri]

Hello Adamt,

We're sorry for the trouble you had with the advanced search option in Adobe Reader, try opening the Advanced search option from the keyboard Shift+Ctrl/Command+F, or from Edit > Advanced Search.

You may also refer to the help article Searching PDFs, Adobe Acrobat

Are you getting any error message or error code when trying to access the Advanced search option in Adobe Reader?

Repair Adobe Reader once and reboot the machine, help>repair installation.

Make sure you have the latest verison of Adobe Reader 19.010.20091 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader and check.

Are you not able to access the advanced search feature in a specific PDF file or is it with all the PDF files?

Are you on a Mac or Windows machine and what is the version?

What is the version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[adamt44454441]

Hi,

Thanks, but as it says in my question, I have tried the menu option and hot keys. The advanced search window is not opening.

[AnandSri]

Try repairing and updating Adobe Reader once and check. If the issue is specific to one PDF, then please share the file with us so that we can test it at our end, share the file by direct/private message only How Do I Send Private Message

Thanks,

Anand Sri.

[adamt44454441]

Thanks. How do I 'repair' Adobe Reader?

[AnandSri]

From the Adobe Reader's Help menu>select Repair installation, reboot the machine after repair and try.

If you experience any issue, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install the latest version of Adobe Reader 19.010.20091 from Adobe - Adobe Acrobat Reader DC Distribution

Are you on a Mac or Windows machine and what is the version?

Try the above-shared suggestions and let us know how it goes.

Thanks,

Anand Sri.

[adamt44454441]

Hi,

I'm in Mac Mojave 10.14.3.

When I check for updates in Reader, it says I'm up to date.

Your instructions appear to be for Windows. Please send instructions for the uninstall/reinstall for Mac.

Why doesn't Adobe monitor the latest releases for problems like this and solve them for us, instead of making us pay for software that doesn't work properly AND using us as your development team?

[adamt44454441]

As it also says in my question, I have tried with several files. The advanced search option worked with all of them previously.

I have also checked for software updates, and have the latest version.