Acrobat Reader DC blank pop up window freezes application

New Here ,
Oct 19, 2021 Oct 19, 2021

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This issues was previously reported on MAC files.  I am working in a file that was previously used for a shared review, the sharing has stopped...  BUT I am having this error after 1 hour of work in the file.  I don't know what the pop up is - it has Adobe Acrobat across the top, but it is blank.  Yesterday same thing only the pop up was tiny.

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Crash or freeze

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Adobe Employee ,
Oct 19, 2021 Oct 19, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting a blank pop up window

 

-Would you mind sharing the workflow/steps you are doing that leads to blank pop up?

 

-Is this a behavior with a particular PDF file? Please try with a different PDF file and check.

 

- What is the version of the Adobe Acrobat Reader DC you are using? Go to Help > About Acrobat also make sure you have the recent update 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Also please go through the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that helps

 

Regards

Amal

 

 

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New Here ,
Jan 04, 2022 Jan 04, 2022

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~I am also having same problem

below is screenshot

 

shahids84948813_0-1641308954677.png

 

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Hi there

 

Hope you arr doing well and sorry for the trouble.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > Click OK and reboot the computer once.

 

Regards

Amal

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