Skip to main content
J
jonathanb75005798
New Participant
August 27, 2018
Answered

Acrobat Reader DC crashing in Windows 7

  • August 27, 2018
  • 1 reply
  • 4567 views

This happens on 2 different PC's so far. Both Windows 7. When you open Reader. it immediately crashes. Saying a generic Windows error code. Something like 0x000000c2.

I tried reinstalling Acrobat Reader, and repairing/reinstalling Microsoft C+ 2013 per some othhr articles and it didn't fix the issue.

I fixed it on one PC by doing system restore. The other system restore wasn't enabled. So how do I fix it there?

    This topic has been closed for replies.
    Correct answer jonathanb75005798

    I have done everything listed above. It did not resolve the issue. Only system restore has worked so far.

    I'm an IT support provider. I had it happen on 2 different computers in 2 different locations. That can't be a coincidence.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    August 27, 2018

    Hello Jonathanb,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, and check for any pending updates of Windows, install all the updates, reboot the machine again.

    Use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    If the issue still persists, please create a test user profile with full admin rights and install Adobe Reader.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    J
    jonathanb75005798AuthorCorrect answer
    New Participant
    August 27, 2018

    I have done everything listed above. It did not resolve the issue. Only system restore has worked so far.

    I'm an IT support provider. I had it happen on 2 different computers in 2 different locations. That can't be a coincidence.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices