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A
addobbator
Participating Frequently
May 13, 2020
Answered

Acrobat Reader DC - high cpu usage - suddenly

  • May 13, 2020
  • 17 replies
  • 80613 views

hi everyone,

i'm experiencing a very annoying behaviour of acrobat reader on win 10, I usually work all the day having acrobat reader always open with 4/5 simple pdf files open, about a month ago I started experiencing this problem:

 

suddenly, the cpu usage of the adobe reader process goes high, without any action or any new files opened or whatever, it just starts randomly, as you can see from this picture

more than 20% of a quad core i7 7th, causing overheat and useless fan noise. pointless

 

I can't really understand why this happens, I have the latest version installed, i always check and install updates, but nothing changes, I also performed the "repair installation" tool and I also uninstalled it completely then reinstalled.

It's very very annoying, all day it works normally then suddenly starts doing that. If i close and re-open it sometimes it keeps working normally, sometimes the problem reappears in a while.

 

 

    Correct answer Amal.

    This high random CPU usage issue is HORRIBLE. This doesn't happen to to any of the other programs... 


    Hi there

     

    We are sorry to hear that. Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

     

    Also Go to Edit (Win), Adobe Acrobat (Mac) > preferences > Page Display > Under rendering, Uncheck 'use page cache' > Click OK and reboot the computer.

     

    Regards

    Amal

    17 replies

    Show previous replies
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 29, 2020

    Hi All

     

    We are sorry for the delay in response.

     

    ++ Adding to the discussion

     

    Please update the application to the latest version 20.009.20065 and see if that makes any difference. Go to Help > Check for Updates.

     

    Let us know how it goes

     

    Regards

    Amal

    S
    sil2112
    New Participant
    May 29, 2020

    According to my application it is at the latest version 20.009.20065.

      S
      sil2112
      New Participant
      May 27, 2020

      I'm experiencing the same issues...   I've uploaded the dump files and extracted the ProcMon as you instructed in this thread.

      https://www.dropbox.com/sh/hb6nwtcth5m1rvm/AACZyMUPWBYnFxbcGLkRg2IEa?dl=0

       

      K
      kenny008
      New Participant
      May 27, 2020

      Seeing exactly the same issue.  Just installed Adobe Acrobat Pro DC this afternoon.  LogTransport Application (32bit) is using over 30% of my CPU.  I know it's happening when the CPU fan kicks on.  If I disable the program in Task Manager, it immediately unloads the CPU and the fan kicks off.

      Any resolution?

        V
        Adobe Employee
        Vinod Dobhal
        Adobe Employee
        May 27, 2020

        It would be great if you can share the process dump and the procmon logs to us for investigations.

         

        Thanks,

        Vinod

        A
        addobbatorAuthor
        Participating Frequently
        May 27, 2020

        About my dump, i think it was not logtransport the problem, did you manage to read it?

        J
        joshw34769272
        New Participant
        May 26, 2020

        I have the same problem... logtransport2.exe taking upwards of 25% CPU

          M
          markdeacon
          New Participant
          May 26, 2020

          Same issue here for a client of ours, logtransport2.exe consuming 25% cpu constantly with latest version of Adobe Acrobat DC. Seems to be stuck in some kind of loop.

           

          I have completed a repair install - no change.

          Tried disabling it by modifiying the registry: HKCU\Software\Adobe\CommonFiles\UsageCC\(user GUID) as per https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/UsageMeasurement.html but it had no effect.

            Zakky24
            Zakky24
            New Participant
            May 22, 2020

            Same issue - seems to be related to LogTransport2.exe.  If I go to task manager and kill that process it immediately drops the CPU usage.  Have followed all the comments about installing/deinstalling and installing the optional update, but still no joy.

              Zakky24
              Zakky24
              New Participant
              May 22, 2020

              I've run the Process Monitor - and LogTransport 2 has created 1.8 million events in under 3 minutes - and continues to keep going.  (another 100,000 events in the time it took to type this bracket).

              V
              Adobe Employee
              Vinod Dobhal
              Adobe Employee
              May 14, 2020

              Hi,

               

              We are extremely sorry for the inconvenience caused due to the issue. Could you pls. provide us a process dump when the cpu usage spikes up? From the snapshot it looks you have a windows machine, so you can use task manager to get the dump. Detailed steps can be found here

               

              Thanks,

              Vinod

              A
              addobbatorAuthor
              Participating Frequently
              May 14, 2020

              thank you, i'll post the dump as soon as it will occur again

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