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sf_flshbk
sf_flshbk
New Participant
November 11, 2015
Question

Acrobat Reader DC keeps crashing when multiple pdf files are open and I switch between them.

  • November 11, 2015
  • 14 replies
  • 37264 views

I have a PC, Win 8.1.  I notice the problem specifically when I have search boxes open in the files and I attempt to switch between the open pdfs.  If I just have one pdf open I don't have this issue.  This makes searching through multiple documents at once impossible.

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      14 replies

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      L
      leslianneb
      New Participant
      February 28, 2016

      I also have this problem I Adobe Reader DC has crashed 8 times in the last 45 minutes going between 2 open PDF documents and Word. It is very frustrating.

      JoonasXX
      JoonasXX
      Inspiring
      February 26, 2016

      I also have this problem (Windows 7 64bit) it all started with DC. Before DC your reader was at least ok, now it's just a piece of crap.

      BrokenSyntax_
      BrokenSyntax_
      New Participant
      January 4, 2016

      Eureka!

      In that I have been able to successfully recreate this issue in a number of environments.

      It appears as long as I change the PDFs by using the UI Tabs in Adobe Reader DC , no problem.

      If I use the Windows Task Bar to switch PDFs however, after the first 2 or 3 switches. BLAM-O! Adobe Reader freezes completely, all files.


      If I had to guess, something to do with the introduction of the tab UI has caused a handling conflict of some sort.

      AadeshSingh
      Community Manager
      AadeshSinghCommunity Manager
      Community Manager
      November 15, 2015

      Hi sf_flshbk,

      Please let me know the exact dot version of Acrobat Reader DC installed on your system?

      In the mean time, open Acrobat Reader DC, navigate to Help menu & repair the installation.

      Regards,
      Aadesh

      G
      gerryv38442732
      New Participant
      November 20, 2015

      I have the same problem, but with Win 7 (64 bit).

      Have repaired the installation; have unchecked Enhanced Security (as suggested elsewhere). Still crashes with 2 pdf files of around 2MB each.

      No other open windows, no memory shortage.

      More suggestions?

      Gerry

        G
        gerryv38442732
        New Participant
        November 20, 2015

        Forgot to add: version 2015.009.20077

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