I have a problem with Adobe Acrobat Reader DC. When I try to open a .pdf file Acrobat says that is required a font package to correctly display the document.
The screenshot of the pop-up is here:
When I click "OK", my browser says that is impossible to load the Internet page (the internet page is corrupted?).
So...What can I do with this issue? How can I download this required font package?
P.S. I look into my .pdf document's proprieties and the font that it uses are these:
I'm Italian and normaly I use the italian version of Adobe Reader DC on my Windows 10 PC.
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Thank you very much!
It works for my end user too.
If the pdf was created using an Epson printer, Epson printer/scanner software CDs have been containing a bug in the Event Manager that causes this - it seems to save a pdf that requires Adobe Acrobat to use some Chinese Fonts, even when displaying an image without text. This results in the Adobe Reader pop up window requiring that the font package be installed.
Here's what worked for us -
Go to Epson site, find your printer and its software, download and install a recent version of Event Manager. You do not need to uninstall the old version, as it will just be overwritten (Windows 10).
Hope this works for everyone, as it's nice and easy.
Thank you @jasons93044068 this was our exact issue. Updated and its working now with our Epson.
Thank you! I have an Epson printer and your solution worked for me. Even though on my desktop icons it said I already had all the updates from Epson, I went to the Epson website and downloaded the most recent Event Manager, and then everything worked. Much appreciated.
I am having the same issue. The .pdf was emailed to me. I attempted the solution above but I have a newer version of Adobe Acrobat Reader DC - I have 2020.006.20034 version. Any suggestions to enable me to fix this?
Open the document in a web browser (like Chrome). If the document displays correctly then print it to PDF and save another copy. That resolved this for me.
That worked, thank you!
Super easy work-around. Kudos!
Hello, How Can I solve this problem?
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I've gotten this message twice in our office all from outside scanned documents attched to emails. We are getting them through Outlook which gives us a normal preview of the scan within email, and also allows us to print with a the quick print option but prints a blank page. Adobe reader DC wont open them, the docs aren't using any fonts what so ever, yet prompts for a the font package update.