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rexp45972370
Participant
November 20, 2015
Answered

Acrobat Reader DC window on external monitor is too big

  • November 20, 2015
  • 32 replies
  • 112792 views

The command bars, buttons and fonts are twice the size of those in Acrobat Pro, they take up too much space and restrict the amount of screen displaying the document -- how can I reduce to normal size (ie same as Acrobat Pro)? NB: this is not a 'zoom' issue! It must be due to Acrobat Reader not being able to automatically scale the window size for the larger monitor size. I am using Windows 10. BTW the same thing happens with Office 365 windows, but ONLY if File Explorer is set to preview documents in the Preview Pane, which currently it is not.

In the image below, the top window is Acrobat Pro, the bottom one is Acrobat Reader DC, in a single screenshot taken on the 1920 x 1080 pixel 24-inch external monitor.

    This topic has been closed for replies.
    Correct answer Paramjeet

    Hi,

    We released an update that fixes scaling issues following tracks: Acrobat DC Continuous, Acrobat 2017, Acrobat Reader DC Continuous, and Acrobat Reader 2017. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

    For this fix to work you should ensure following:

    a. Ensure "Override high DPI scaling behavior. Scaling performed by" is unchecked.

        Right-click on Acrobat Reader DC icon.

        Choose Properties

        Select Compatibility tab

        Uncheck the box for "Override high DPI scaling behavior.  Scaling performed by:"

    b. Preference "Scale for screen resolution(restart required)" is set to 'Auto-Detect'.

        Open Acrobat/Reader.   

        Go to Edit > Preferences > General

        Select 'Auto-Detect' for preference 'Scale for screen resolution(restart required)'

    Could you please try it out and let us know if it addresses the above mentioned issue?

    Thanks,

    Paramjeet Yadav

    Acrobat Team

    32 replies

    Show previous replies
    A
    Adobe Employee
    apangasa11851843
    Adobe Employee
    May 31, 2016

    Can you please try disabling the touch mode. To disable touch mode:

    1) go to Edit menu

    2) select Preferences sub-menu.

    3) Select "General" from the listed categories.

    4) In the "Touch Mode:" dropdown along the right, select "Never".

    Now restart application and see if you find this better.

      montyc1323471
      montyc1323471
      Participant
      June 4, 2016

      I have the same issue.  Neither suggested fix works. This last one had no effect.  No other app or program has this issue for me. I have the full desktop Acrobat DC Pro with all updates installed.

      abhissha
      Community Manager
      abhisshaCommunity Manager
      Community Manager
      December 1, 2015

      HIrexp45972370,

      Please try the following:

      Open Reader

      Go to Edit > Preferences > General

      Select No Scaling under Scale for screen resolution

      Click OK

      Thanks,

      Abhishek

        T
        titaniumlegs
        Participant
        April 21, 2016

        I had already tried that from this KB and all it did was make the laptop display menus, tabs, etc. tiny.  External monitor tabs, etc. are still huge.

        Lenovo Yoga 900 Pro

        Windows 10 Home

        Reader DC 2015.010.20060

        C
        CarmelDave
        Participant
        May 30, 2016

        Similar problem here with a 4K laptop display and second 27 inch 2560 X 1440. Seems other applications manage to dynamically change their scaling when moved from one monitor to the other - perhaps Adobe can learn from them. The only thing that seems to help is to make the larger external monitor the main display. Be sure the change noted above is in place and then re-start. I was able to get reasonable Adobe Reader DC size on the external display. It is now pretty small on the laptop display but that is an acceptable trade-off until it gets fixed properly. Not sure if this is a windows problem or Adobe problem but a mix of other products have similar scaling problems between displays of different resolution where the windows settings are not both 100%.

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