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Acrobat Reader DC window on external monitor is too big

Forum|Forum|10 years ago
November 20, 2015
32 replies
112792 views

The command bars, buttons and fonts are twice the size of those in Acrobat Pro, they take up too much space and restrict the amount of screen displaying the document -- how can I reduce to normal size (ie same as Acrobat Pro)? NB: this is not a 'zoom' issue! It must be due to Acrobat Reader not being able to automatically scale the window size for the larger monitor size. I am using Windows 10. BTW the same thing happens with Office 365 windows, but ONLY if File Explorer is set to preview documents in the Preview Pane, which currently it is not.

In the image below, the top window is Acrobat Pro, the bottom one is Acrobat Reader DC, in a single screenshot taken on the 1920 x 1080 pixel 24-inch external monitor.

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Correct answer Paramjeet

Hi,

We released an update that fixes scaling issues following tracks: Acrobat DC Continuous, Acrobat 2017, Acrobat Reader DC Continuous, and Acrobat Reader 2017. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

For this fix to work you should ensure following:

a. Ensure "Override high DPI scaling behavior. Scaling performed by" is unchecked.

Right-click on Acrobat Reader DC icon.

Choose Properties

Select Compatibility tab

Uncheck the box for "Override high DPI scaling behavior. Scaling performed by:"

b. Preference "Scale for screen resolution(restart required)" is set to 'Auto-Detect'.

Open Acrobat/Reader.

Go to Edit > Preferences > General

Select 'Auto-Detect' for preference 'Scale for screen resolution(restart required)'

Could you please try it out and let us know if it addresses the above mentioned issue?

Thanks,

Paramjeet Yadav

Acrobat Team

Show previous replies

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barryl81391540

Participant

Same here. I think it's time to realize there will not be a fix coming for the current version of Reader. Poor reflection on the company.

michaelc80390367

Participant

I tried all the above and nothing worked for me either. Then I went to Edit, preferences, then on the line that says scale for screen resolution I clicked on no scaling. Restarted program and it worked.

J

jamesl36161468

Participant

Worked. Thank you

A

archier62318910

Participant

Same problem here too. Tried all the ideas under preferences and the properties dialogue but none worked properly. Turning off scaling has made Acrobat Pro DC usable on external monitor and tiny on XPS13 screen, still better than it was.

Fix please Adobe!

justin-kirkey-synaptive

Participant

Same issue here. An automatic Adobe fix or official solution would be most appreciated!

W

williamr16429907

Participant

Same issue here similar situation. Disable Display Scaling already unchecked.

tylerc38468469

Participating Frequently

Adobe should be ashamed for the quality of product they're providing their users. There hasn't been remotely a positive response from their technical support over the past 6 months. You can't support a operating system that is used world wide. Adobe made 4.8 billion dollars and they can't even pay 1 engineer a full salary to fix a small bug. I will be deleting this program and letting every other person I know that they should not waste their time and money on a insufficient platform.

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NTConnections

Participant

Seeing as how this is still current, I wanted to share my feedback from a call with adobe. After about an hour with them on the phone we were able to resolve the issue:

Right click on your Adobe DC icon on the desktop, click Properties, click Compatibility, Uncheck "Disable display scaling on high DPI settings"

Worked for our customers that were having issues.

howardf5302968

Participant

I currently have the same issue. I went to that menu and "Disable display scaling on high DPI settings" was never checked.

A

Anonymous

Here's the fix: uninstall useless adobe. install foxit - Foxit Reader - Secure PDF Reader | Foxit Software

andyl28552629

Participant

Same problem here, would be great to have some resolution to this issue!! All other CC applications work fine (Photoshop, etc..) it is just Acrobat that is giving us trouble.

tylerc38468469

Participating Frequently

I am having the same problem on my Surface Pro and any external monitor I use. I also just purchased Adobe Reader Pro DC and I almost can't even use the program on my external monitor. This is absurd that a basic program like Adobe Reader can't squash a bug that is clearly affecting a large group of people. The mods can't even bother to mention the issue is being worked on which is very disconcerting for a company who is charging large groups of people a lot of money for their software. I will not recommend this program to anyone in the future unless I am reassured this is being worked on.

martincoard

Participating Frequently

Exactly the same problem using Adobe Acrobat DC on an MSI laptop with 4K screen resolution. Everything else in the CC stable (Photoshop, Lightroom, Illustrator et al) are usable on both the laptop's native screen and a lower resolution second screen, but Acrobat steadfastly refuses to adjust and to be DPI-aware. With more and more high resolution screens on the market and such a variety of resolution combinations possible on multi-screen systems, it really is about time Adobe took this one seriously.

None of the fixes here seem to work successfully and I'm not code literate enough to start tinkering with manifest files. That's Adobe's job surely?

M

mcg42ray

Participant

A year later and no solution from Adobe? I use Windows 10 on a Macbook with external monitors and the menus and window title bar are way too big. It may be free software but it reflects badly on Acrobat. As a developer multiple monitors are a requirement and I'm certainly not removing them to fix Acrobat.

Here's my solution
1) Uninstall Acrobat
2) Use Microsoft Edge

strophy1

Participant

Problem is the same on my W540 ThinkPad with Windows 10 1607 and an external Dell monitor over DisplayPort, about as standard and simple as Windows computers come. Need a close button that is literally 2x3cm in size? Acrobat has you covered. Any other reasonable use case, you gotta use something else. Adobe used to be all about WYSIWYG display quality, but the display on an external monitor is just so hilariously bad that I've come up with a really similar solution:

1) Uninstall Acrobat

2) Use Google Chrome

Attached a screenshot of a HiDPI-aware app (Excel 2016) and Acrobat side by side. The two windows are exactly the same size on the screen, one is usable, one is blatantly not.