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Dmcdonald8869
New Participant
January 18, 2017
Answered

Acrobat Reader error

  • January 18, 2017
  • 1 reply
  • 657 views

Hello, I have a problem with my Adobe Acrobat Reader DC on my laptop, it starts up and runs only to develop a problem that causes the reader to stop working and it will tell me if a solution is available which I know will be never.

My question is, can someone tell me how I can fix this issue or is it a lost cause?

I have uninstalled and reinstalled this program several times and I even repaired it several more times and it still does it every time I open it.

Can anyone help me?

Thank You...

Daniel McDonald

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi,

We have released an update today that fixes the crash issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

1 reply

AshuMittal9644438
Adobe Employee
AshuMittal9644438Correct answer
Adobe Employee
January 19, 2017

Hi,

We have released an update today that fixes the crash issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

D
Dmcdonald8869Author
New Participant
January 20, 2017

Thank you for your help, that fixed the issue.

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