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Answered

Acrobat Reader 'poster' option greyed out

Forum|Forum|5 years ago
February 7, 2021
12 replies
89647 views

Hey all,

I'm trying to print a sewing pattern from acrobat reader, which has to be printed as tiles using the poster page sizing option. But when I go to print, the 'poster' button is greyed out and I can't click on it. I've got the latest version and everything and the file is specifically meant to be printed this way. Any advice?

Thanks!

Correct answer defaultqjpz3qt6zpua

In the print "Advanced Print Setup" dialogue box, make sure that "print as image" is not checked.

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D

defaultqjpz3qt6zpuaCorrect answer

Participant

In the print "Advanced Print Setup" dialogue box, make sure that "print as image" is not checked.

T

Tim VHT

Participant

this solved it for me.

Amal.

Legend

Hi Patricia,

Hope you are doing well and sorry for the trouble. As described the Poster button is greyed out.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF and check if the option is active or not?

Please try to repair the installation (Windows Only) and see if that works. Go to Help > Repair Installation and reboot the computer once.

If it still doesn't work, please try to turn off the protected mode for testing (Windows Only) and check. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup', Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer.

Note: Please turn on the security after testing to avoid any security risks.

If it still doesn't work, please try to reset the preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

Regards

Amal

D

default3pibvhirfbdv

Participant

This is broken on macOS 14. It thinks I'm on a beta, which I'm not. So Poster is grayed out and I can't do anything about it.

B

brittneyseger

Participant

Hi there

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights or enable the root account in MAC as described here https://support.apple.com/en-in/HT204012 and try using the application there and check.

~Amal

I'm having the same issue on my Mac. I just downloaded Acroboat Reader, I have the latest update and reset preferences. Poster button is gray. Disappointed! This was the reason I downloaded Acrobat Reader.

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