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Anonymous
September 10, 2015
Answered

Acrobat Reader: "An internal error occurred" popup after installing Windows 10 - Chrome also fails to launch

  • September 10, 2015
  • 6 replies
  • 109597 views

Since installing Windows 10 this month when I try to launch Adobe Acrobat Reader the only response I get is a pop up, “An internal error occurred ”. I uninstalled then re-installed. Same problem. I tried the Adobe cleaner, acrobat_ittools_cleaner_p2_061713.exe, followed by re-installing the program. Same problem. I can not find any current solutions to this problem posted on the web. Can you help me? Thanks much,

 

PS Chrome no longer works either. Tried to uninstall Chrome but no luck. My PC says it is 'running'.

    This topic has been closed for replies.
    Correct answer AadeshSingh

    Hi bobl6606355,

    It seems to be the issue with permissions.

    Please unhide all files & folders on your system.

    Navigate to [drive]\Users\[user_name]\AppData\Roaming\Adobe\  & then provide all the permissions to the complete folder.

    How to give permissions on a folder

    - Right click -> Properties -> Security -> Advanced -> Owner -> Select the account

    Let me know if it resolves the issue.

    Regards,
    Aadesh

    6 replies

    M
    Mike_099
    New Participant
    April 27, 2023

    I'm having the same issue as Nathaliedoo, I cannot find any of the directories listed in these answer to go and delete random files. I have no Users\AppData\ folders in my C: drive. I've tried going in and changing security permissions and the like. Nothing seems to work. This issue occured out of nowhere two days ago. The program worked on my personal PC in the morning. I powered down, went to work and when I returned, all of a sudden Adobe Pro stopped working. I've tried searching my C: drive for folders named Adobe, no luck there either. Nothing falls in any of the previously mentioned folders. 

    R
    Roberto28070494gaht
    New Participant
    April 28, 2023

    Hi,

    C:\Users\Username\AppData is a hidden folder, go to Folder Options>View Tab>Check Show Hidden Files.

      M
      Mike_099
      New Participant
      April 28, 2023

      The solution was a complete uninstall of all Adobe products, run the cleaner, completely shutdown the PC. Then, start up, look for any folders remaining that were Adobe and manually delete them as well. Shut down, start up and download a fresh .exe of Standard Acrobat 2020. Way too much work to fix a bug that Adobe knows about for years and should have addressed a long time ago. What else is new.... take your money, ignore the reoccuring problem.

        K
        KellyHiel
        New Participant
        January 18, 2023

        the fix for this is to go to user/appdata/local and delete adobe file and user/appdata/roaming and delete the adobe file in there.  it will fix it.

         

          K
          KellyHiel
          New Participant
          January 18, 2023

          delete the whole adobe folder in each place

           

            B
            buck2805542266o9
            New Participant
            January 22, 2023

            This worked - thank you!

              gustavos56078190
              gustavos56078190
              Inspiring
              October 31, 2022

              I am also encountering the same issue "An internal error occurred", I tried reinstalling and the following instructions "AadeshSingh" without any luck I appreciate some guidance 

              G
              Giovanni22846570mald
              Participating Frequently
              October 31, 2022

              Hi Gustavo,

               

              I've asked our IT service to help. I could see that he reinstalled the software several times but without any success to solve the issue. At the end he manged to really make like a new installation but I could not really understand what he cleaned out from my pc.

              Adam1349
              Adam1349
              New Participant
              November 1, 2022

              Hello everyone,

               

              This is a known issue, which has already been highlighted to our product team.

              The team is working on it, and a fixed version will be available in the near future. Till then, we appreciate your patience on this.

               

              Meanwhile, you may once 

              Run this cleaner tool to remove the existing installer and application’s files traces:

              https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

              Download the Acrobat Reader DC installer from here:

              https://get.adobe.com/reader/enterprise/

               

              Thanks,

              Akanchha


              Hello All,

              Here's the link that has the correct Answer,

              I found it at the Support Comunity link in the Creative Suit Main Page.

              Here's the Link,

              https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking-on-a-pdf-and-windows-explorer-preview-pane-is/m-p/13196694#M378481

               

               

              Please Note:

              This solution is not mine, but I followed all the steps and wella!! it worked. I've pasted th context of the posting below including the name

              of the person whom was humble and shared the tip.

              Thank you. so much for helping all of the rest of us.

              ******************************************

              markelrayes • Community Beginner , Oct 19, 2022

              I FOUND A SOLUTION.

               

              I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns.

              That fixed it for me.

                G
                Giovanni22846570mald
                Participating Frequently
                August 5, 2022

                Hi,

                I've tried the solution proposed by AadeshSingh but it did not work for me.
                Any help?

                Thanks,

                Giovanni

                  gustavos56078190
                  gustavos56078190
                  Inspiring
                  October 31, 2022

                  did you manage to resolve the issue?

                  pwillener
                  pwillener
                  Brainiac
                  September 11, 2015

                  I can give you a script so that you don't have to modify the registry manually.  But I need to know your installed Reader DC version.

                  A
                  Anonymous
                  September 11, 2015

                  Hi pwillener. I am thankful for your offer to help me. I downloaded the most recent version from the Adobe website. Being as it will not launch, I do not know how to determine the version number. THANKS VERY MUCH INDEED. Bob

                  AadeshSingh
                  Community Manager
                  AadeshSinghCommunity Manager
                  Community Manager
                  September 11, 2015

                  Hi bobl6606355,

                  I am not sure about Google Chrome, however for Acrobat Reader DC try this :-

                  Go to the registry and find this key:

                  HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

                  Create a new REG_DWORD

                  Value Name :-

                  bProtectedMode

                  Value Data :-

                  0

                  Let me know if it works.

                  Regards,

                  Aadesh

                  A
                  Anonymous
                  September 11, 2015

                  Hi Aadesh,

                  Followed your instructions as shown in this snip. Still get the error popup. Do I need to delete the default file shown here?

                  Thanks for your help.

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