Acrobat Reader Sign in Issue

Question

I was trying to use some tools in Acrobat Reader on my Windows 10 PC, but it required me to sign in. However, I noticed that I was already signed in, as shown in Menu > Help > Sign Out (Moderator: Email address removed due to security and privacy concerns). Despite this, the "Sign in" option is still displayed in the top right corner of the screen, and clicking on it does nothing. I’m still unable to use the tools because it says I’m "signed out," whatever that means.
 
I’ve already tried the Help > Repair Installation and Help > Check for Updates options as recommended in similar posts. I also tried signing out and signing back in, but the "Sign in" button still appears in the top right corner.
 
Any help would be greatly appreciated. Thank you!

Tariq Ahmad · Answer

Hi @Shatlyk Matkulov,

Sorry for the delayed response and trouble experience.

Ensure Reader is updated. Launch Acrobat> Help> Check for Updates to check for pending updates.

If your issue has already been fixed, let us know. If you are still experiencing trouble, ensure the app is updated. Also, let us know if the machine is personal or IT-managed (office machine). You may try signing out, closing Reader, launching, and signing in again; let us know if that helps. Also, try repairing the application. To restore, launch Reader>Help> Repair installation.

Could you keep us posted?

~Tariq

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