Acrobat Reader X crash when printing

Report · Feb 14, 2011

I just stayed up half the night to updated 40 computers from Reader 9.4 to

X (10.0.1) in a Windows 2003 SBS domain. All of them now crash when attempting to print to network

printers (i.e. those installed on a server and shared to the workstations), so I just had to remove X and revert back to 9.4 to get them to print. The problem occurs whether I use the direct download method (via adobe.com) or my distributable copy.

Does anyone know what is happening here?

Report · Feb 14, 2011

I've had the same problem with 3 machines in our domain.. Can't figure out how to fix it..

I've reverted those machines back to 9.4~ until i can figure out the problem..

Report · Feb 15, 2011

It is nice to know I am not alone in my misery, at least...

Report · Feb 15, 2011

Could you please try turning off reader X protected mode and check if you continue to see the problem?

You could turn off protected mode using following steps:

1. Launch Reader X and select Edit->Preferences...

2. Select General from left navigation

3. Under application startup uncheck "Enable Protected Mode at Startup"

Note: You should switch "ON" protected mode after verifying the problem. Purpose of Reader X Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.

Report · Feb 15, 2011

Turning off Protected mode does resolve the problem immediately, and turning it on again restores the problem. Of cours, this leaves me without a permanent fix, so I am very hesitant to upgrade all the computers again. Is there a fix on the way?

I do not know if this is any help, but here is the content of the appcompt.txt file generated for MS error reporting of the issue.

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="AcroRd32.exe" FILTER="GRABMI_FILTER_PRIVACY">
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    <MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="757664" CHECKSUM="0x64491DB" BIN_FILE_VERSION="5.1.0.13503" BIN_PRODUCT_VERSION="5.1.32.1" PRODUCT_VERSION="5.1.0" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="5.1.0.13503" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2010 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBEE1C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.13503" UPTO_BIN_PRODUCT_VERSION="5.1.32.1" LINK_DATE="09/21/2010 04:35:59" UPTO_LINK_DATE="09/21/2010 04:35:59" VER_LANGUAGE="English (United States) [0x409]" />
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</EXE>
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</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
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</EXE>
</DATABASE>

Report · Feb 15, 2011

Internet searche this morning reveal a high level of frustration among systems management staff upon encountering this problem or the related problem involving an inability to open PDF files on network drives--high enough that many are simply disabling protected mode for entire networks, either via group policy or by manual registry entry. I manage many unrelated domains of few computers each (all for different clients) rather than one domain of many computers, so group policies are not a particularly viable option, and I am exploring the .reg file option instead.

A better option, though, would be installation command-line switches, if available. Is there some documentation on installation command-line switches for Adobe Reader X? Specifically, I want to do these two things at setup:

1. Disable protected mode (unless a fix for is forthcoming).

2 Prevent any popups recommending updates. This is a related frustration. I have all my domain computers locked down to prevent users from installing their favorite games, etc., and it is very frustrating having to explain over and over that they need to ignore the Adobe Reader popups indicating an update is available. Should the user go ahead and accept the update, it will either fail due to the user's insufficient security access or perhaps, as in the case of Flash, it will remove the old version but be unable to install the new version, resulting in the users blaming me for their consequent inability to use or install it.

Report · Feb 15, 2011

I think I have discovered another very interesting fact: Reader X crashes when printing from any of the 30 computers in the same LAN as my DC (Windows 2003 SBS) that hosts the shared printers. In contrast, I have tested four computers in two remote LANs that connect via hardware VPN and are thus on a different subnet. When opening the same PDF file that crashed when printing in the DC's LAN, from the same network folder, using the same mapped driver letter and same domain user on the workstation and printing to the same shared printer on the server does not result in a crash on any of these.

Is this just coincidence, or can I correctly infer that Protected Mode is location-aware and crashing upon local subnet file and/or print access but not upon access to resources in different subnet via my VPN? If this is true, I am quite sure I do not like the idea of yet another application consuming system resources as it takes upon itself the task of monitoring or checking network locations and/or status.

Report · Mar 01, 2011

Hello.

Has anyone found a solution for this problem? I'm also facing this problem while printing to network printers. It's funny (well, not funny at all) but when i switch from trays or select a different printer i'm able to print. However, when choosing the usual printer/tray, the application crashes.

Thanks in advance for any help.

Octavio

Report · Mar 01, 2011

The thread so far includes questions by a developer at Adobe asking for more information on exactly how it happens leads me to believe they recognize this as a bug, but I have no idea when a fix will be forthcoming.

I resorted to disabling Protected mode. To simplify this, I created a .reg file containing the following. I run this on each computer after installation. This turns off Protected Mode in Adobe Reader 10 for all users of the computer without having to go through all the steps in the menu.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
"bProtectedMode"=dword:00000000

Of course, this defeats the purpose of Protected Mode (presumably to prevent running of harmful scripts in PDF files), but I would rather have users able to work without blaming me for the problem.

Report · Mar 15, 2013

Even with 'Enable Protected Mode..' unchecked I am getting the below error in my Application event log. I use Adobe Reader 11.0.2 in Windows 7 with IE 9 to view PDF forms -

Faulting application name: AcroRd32.exe, version: 11.0.2.0, time stamp: 0x511eacd6

Faulting module name: AcroRd32.dll, version: 11.0.1.36, time stamp: 0x50d0b924

Exception code: 0xc0000005

Fault offset: 0x0006a4ec

Faulting process id: 0x880

Faulting application start time: 0x01ce218774519977

Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.dll

Report Id: b2649438-8d7a-11e2-89ec-84d7e7c9833f

Report · Jan 25, 2016

Good morning i am having trouble with your great software and can not find a phone number to talk to a human. Is there tech support with a phone number. please do not give me 800-833-6687 they know nothing.

Report · Oct 31, 2016

Were you able to talk with anyone? My computer crases when trying to print to a canon Pixma 420.

Report · Mar 01, 2011

Try using a generic or universal driver on your printers, jus

t had the same problem here, and changeing

the driver worked (using Xeorox 4250s, and Lexmark T654s)

Report · Mar 22, 2011

I too had this problem with my previous version of Adobe Reader, so I downloaded Adobe Reader X and the problem persists. This is on my personal computer running Windows 7, here is the error:

Problem signature:
Problem Event Name:    APPCRASH
Application Name:    AcroRd32.exe
Application Version:    10.0.1.434
Application Timestamp:    4d456f48
Fault Module Name:    AcroRd32.dll
Fault Module Version:    10.0.1.434
Fault Module Timestamp:    4d457cd0
Exception Code:    c0000005
Exception Offset:    001af2ae
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

This happens before, and after, turning off the protected mode.

Report · Mar 23, 2011

I have had to do fixes both ways: manually disabling Enhanced Security in the user interface and running the .reg file (or manually editing the registry) as in my prior post. Have you tried both?

Report · Jul 26, 2011

Hi,

Could you please provide the following information?

- Is the crash file-specific or does it happen with all the files? if it is file-specific then could you please send the file to shilpi@adobe.com?

- Is this with a particular printer?

- Which printer model are you using?

- Is it 32 bit Win7 or 64 bit Win7 machine?

- Does the application crashes as soon as you fire the print or it's with a particular setting?

Thanks,

-Shilpi

Report · Jul 26, 2011

The problem has since resolved itself, probably due to an update to one of

the components involved (I can't recall anything specifically updating prior

to it working properly, I simply decided to try it again a month after

giving up). The crash would occur with any .pdf file. I'm using an hp

c4780, windows 7 64-bit, and the crash happened immediately after requesting

adobe to print.

Report · Aug 15, 2011

Hi all -

- Crash is not file specific - happens on all files

- Only happens with one network printer, HP Laserjet 4250 tn (does NOT happen with other networked printers in the office)

- Windows XP SP2 machine

- Doesn't JUST happen with printing, also happens when you attempt to adjust the print Properties

Turning off "Enable Protected Mode" DOES resolve the problem.

Thanks, and look forward to the resolution - Satiria

Report · Apr 06, 2011

Just simply right click on the Acrob

at reader shortcut and then click properties, then you will see the compatability tab. From here you select "run this program in compatability mode for Windows 2000" , click apply and click ok and your done. Don't know why this works, some kind of bug I guess they need to work out.

Report · Apr 27, 2011

Hi All,

We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.

To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.

We look forward to your active participation, feedback and help towards making Reader a better product.

Thanks and regards,

Adobe Prerelease Team

Report · Aug 16, 2011

We just started having a similar problem after doing Windows updates and Adobe Flash player updates over the weekend. Acrobat was already up-to-date. Acrobat Reader will either not open a .pdf on a network share, or if the .pdf opens, it will not print: instead of bringing up the "Print" window, the application closes.

We are running Windows XP SP3 on a Win 2008 R2 domain, with a Win 2003 file server.

I've traced it to a permissions problem. If we log in as an admin, everything works fine. If we add "everyone" to the permissions for the acrobat exe, and give it read/write permissions, it works as well. However, adding those permissions for the domain user changed nothing.

We've returned the permissions to normal, and have disabled "Protected Mode" for now on a limited number of machines. Hopefully the restricted user rights will prevent any problems.

Report · Aug 16, 2011

Protected mode has been a source of a lot of issues and problems throughout the company for which I work as well. We opted to disable it for over 10000 computers.

Report · Nov 03, 2011

Here is the latest: I upgraded a computer to Adobe Reader 10.1.1. Now, it no longer crashes when attempting to print to network printers--it simply does nothing...whether or not Enhanced Security is enabled or disabled.

As per my original diagnostics, I can be more specific: it fails only when printing via a shared printer. I have many IP-based printers on my networks but prefer to install the driver to my Windows 2003 SBS server and share the printer with my XP Pro workstations. In this case (the only recent upgrade), I can resolve the problem by adding the IP port and printer driver directly to my workstation. Upon doing this, Adobe Reader prints just fine to the printer. However, when I print to the printer on the workstation that points to the shared printer on the server, nothing happens.

All other programs (Outlook, Word, Excel, IE, accounting software, etc) have no problem printing to the printer either way. I would guess that this is a continuation of the problem that first appeared in Adobe Reader X, but without the crash.

It gets very time-consuming troubleshooting these things, and my clients' entire world relies heavily on Adobe Reader working correctly. I want my Reader 9 back! I may have to resort to just reinstalling that. It is hardly practical to change my printer installation and management methods on behalf of one application.

This is really frustrating.

Report · Nov 10, 2011

Same problem...also everytime I try to click on preferences the program freezes.

Report · Nov 10, 2011

Try reverting to Adobe Reader 9.4. As far as I know, this is the latest version that does not have this problem. In my most recent case, I solved the non-printing issue by doing two things:

1. Disabling protected mode.

2. Installing the printer driver directly on the affected PC (i.e. instead of connecting the PC to the printer as shared from the server).

All seemed fine until the user attempted to delete a PDF file after printing. Then (and consistently), Adobe Reader crashed every time the user attempted to delete a PDF after printing it and closing Adobe Reader.

My clients pay me to manage their systems, not to run beta tests for software providers such as Adobe. I finally just removed 10.1.1 and reverted to Reader 9.4 for this PC, which has apparently resolved these issues. Version X has had these unresolved issues at least since it hit me in February--nine months ago. I had hoped that version 10.1.1 would fix the problem that first appeared in version 10.0, but that is apparently not so.