AcroPDFImpl64.dll Crashing excel

New Here ,
Aug 12, 2021 Aug 12, 2021

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Hello, 

 

we can´t open pdf's in excel after disabling Internet Explorer. We recieve the following erorr:

 

Name der fehlerhaften Anwendung: EXCEL.EXE, Version: 14.0.7268.5000, Zeitstempel: 0x60500f02
Name des fehlerhaften Moduls: AcroPDFImpl64.dll_unloaded, Version: 21.5.20058.47888, Zeitstempel: 0x60d811ae
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000059f89
ID des fehlerhaften Prozesses: 0x32f8
Startzeit der fehlerhaften Anwendung: 0x01d78f7bca4c4493
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
Pfad des fehlerhaften Moduls: AcroPDFImpl64.dll
Berichtskennung: a27dc7f0-27bb-4df8-a8df-c1954a3024a5
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

Uninstalling the Adobe Acrobat Reader fixes the issue, but we would like to continue using Adobe Acrobat.

 

What can we do? Thank you for your help.

 

Best regards,

Sadin Junuzovic

TOPICS
Crash or freeze , PDF and browsers

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correct answers 1 Correct answer

New Here , Aug 12, 2021 Aug 12, 2021

Hi, 

 

thanks for your response but unfortunately the issue still persist. The only other thing that works than uninstalling that I found is by deactivating the "Adobe PDF Reader" Add-On under Internetoptions.

 

Regards,

 

Sadin 

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi there,

 

Hope you are doing well and sorry for the trouble. As you have uninstalled the Acrobat Reader DC application, please try to run the Acrobat cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/ 

 

You may also check the steps shared in the help page - https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Hi, 

 

thanks for your response but unfortunately the issue still persist. The only other thing that works than uninstalling that I found is by deactivating the "Adobe PDF Reader" Add-On under Internetoptions.

 

Regards,

 

Sadin 

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Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

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Hi Sadin

 

Please confirm if you were able to fix the issue after deactivating the "Adobe PDF Reader" Add-On under Internet options.

 

Regards

Amal

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