AcroPDFImpl64.dll Crashing excel

[Franz5CEB]

Hello, 

we can´t open pdf's in excel after disabling Internet Explorer. We recieve the following erorr:

Name der fehlerhaften Anwendung: EXCEL.EXE, Version: 14.0.7268.5000, Zeitstempel: 0x60500f02
Name des fehlerhaften Moduls: AcroPDFImpl64.dll_unloaded, Version: 21.5.20058.47888, Zeitstempel: 0x60d811ae
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000059f89
ID des fehlerhaften Prozesses: 0x32f8
Startzeit der fehlerhaften Anwendung: 0x01d78f7bca4c4493
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
Pfad des fehlerhaften Moduls: AcroPDFImpl64.dll
Berichtskennung: a27dc7f0-27bb-4df8-a8df-c1954a3024a5
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Uninstalling the Adobe Acrobat Reader fixes the issue, but we would like to continue using Adobe Acrobat.

What can we do? Thank you for your help.

Best regards,

Sadin Junuzovic

[Amal.]

Hi there,

Hope you are doing well and sorry for the trouble. As you have uninstalled the Acrobat Reader DC application, please try to run the Acrobat cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/ 

You may also check the steps shared in the help page - https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Regards

Amal

[Franz5CEB · Accepted solution]

Hi, 

thanks for your response but unfortunately the issue still persist. The only other thing that works than uninstalling that I found is by deactivating the "Adobe PDF Reader" Add-On under Internetoptions.

Regards,

Sadin 

[Amal.]

Hi Sadin

Please confirm if you were able to fix the issue after deactivating the "Adobe PDF Reader" Add-On under Internet options.

Regards

Amal