Participating Frequently

Question

Adobe Acrobat printing output is incorrect

Forum|Forum|1 year ago
July 19, 2024
3 replies
6079 views

I recently purchased Creative Cloud and installed several of its applications on my computer, including Acrobat reader.
When I try to print some PDF documents with Acrobat Reader I have a problem with some documents not printing correctly.
To understand the problem, please see the attached PDF (date_2024-07-18).When the above document is printed on both sides of one sheet, page 2 is printed completely differently.Page 2 is printed from the bottom of the page. This is a complete misrepresentation of the document.
Along with this is a scan document of the printed pages.
(See 380019823804110 -2024-07-19)
This document prints without any problem using other Pdf software and only Acrobat Reader has this problem.
This seems to be a bug in Acrobat Reader!
Please help me to solve this problem.

Thank you guys

Day_2024-07-18.pdf

380019823804110_-2024-07-19.pdf

This topic has been closed for replies.

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

U

UdawattaAuthor

Participating Frequently

System Parameters:

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 365_64-bit
Outlook Version: Outlook 2007- 32-bit
Available Physical Memory: 57499812 KB
Available Virtual Memory: 135286763932 KB
BIOS Version: ALASKA - 1072009
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.19041.1 (WinBuild.160101.0800)
Creation Date: 2024/05/16
Creation Time: 15:53:44
Default Mail: Microsoft Office Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 3840
Screen Height: 2160
Number of Monitors: 2
Number of Mouse Buttons: 8
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 24.2.20965.0
Creation Date: 2024/07/23
Creation Time: 12:49:06
Locale: English (United States)
Monitor:
Name: NVIDIA Quadro RTX 5000
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
Monitor:
Name: NVIDIA Quadro RTX 5000
Resolution: 3840 x 2160 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19045
Page File Space: 76905180 KB
Processor: Intel64 Family 6 Model 165 Stepping 5 GenuineIntel ~3696 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: BIGBUN
Temporary Directory: C:\Users\KESBEW~1\AppData\Local\Temp\acrobat_sbx\
Time Zone: Sri Lanka Standard Time
Total Physical Memory: 66943708 KB
Total Virtual Memory: 137438953344 KB
User Name: KesbewaBro
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows

Installed Plug-ins:

C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 24.2.20965.0
Creation Date: 2024/07/23
Creation Time: 12:49:20
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 24.2.20965.0
Creation Date: 2024/07/23
Creation Time: 12:49:20
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api
Version: 24.2.20854.0
Creation Date: 2024/06/15
Creation Time: 6:36:58
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 24.2.20933.0
Creation Date: 2024/07/23
Creation Time: 12:49:20

U

UdawattaAuthor

Participating Frequently

Here tells my Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

But, My default browser is google chrome.

PDF Automation Station

Community Expert

Bring up the printer dialog by clicking the printer icon or pressing Ctrl +p. Check every printer setting while examining page 2 of the print preview and see if there's a setting that is causing this.

U

UdawattaAuthor

Participating Frequently

Luke Jennings3

Community Expert

Download and install the latest print driver for your printer, here is the link, assuming you are using 32 bit Windows 10:

https://support.hp.com/us-en/drivers/hp-laserjet-pro-400-printer-m401-series/model/5307051?sku=CF399A

also check for Reader updates (under the Help menu).

T

Tariq Ahmad

Community Manager

Hi @Udawatta

Sorry for the trouble you are experiencing.
I tried printing the file on my end, and it printed just fine. Also, I noticed the file is not created using Adobe Software. Could you make a test two-page file using Adobe Acrobat Desktop or Acrobat Web? Then, try printing it, and let us know if the issue is re-appearing at your end.
If the issue appears, kindly share the file with us and details of the operating system, Printer make, and model.

Will be waiting to know how it worked at your end.

~Tariq

U

UdawattaAuthor

Participating Frequently

Could you make a test two-page file using Adobe Acrobat Desktop or Acrobat
Web?

*With Adobe Acrobat Desktop the problem is the same. But, on the Acrobat
> Web it prints fine on both sides.*

I noticed the file is not created using Adobe Software.

*Yes, These files send one of client then I have no idea which program they
> use to create the file*

details of the operating system, Printer make, and model

> *Microsoft Windows 10 Pro (Genuine Software)**Printer is "HP LaserJet Pro
> 400/M401 dne"*

U

UdawattaAuthor

Participating Frequently

Hay Everyone, I didn't found correct answer yet! Only that I accidentally pressed the "Correct Answer button"
How to remove that!

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