Adobe Acrobat Reader DC Stops Working

[michaelg7680032]

Our Adobe Acrobat Reader DC Installations Crash when opening the Program.

Version: 19.21.20058

The Event Viewer shows this:

Name der fehlerhaften Anwendung: AcroRd32.exe, Version: 19.21.20058.31925, Zeitstempel: 0x5de57e8f

Name des fehlerhaften Moduls: AcroRd32.dll, Version: 19.21.20058.31925, Zeitstempel: 0x5de57e80

Ausnahmecode: 0xc0000005

Fehleroffset: 0x001fbc49

ID des fehlerhaften Prozesses: 0x218

Startzeit der fehlerhaften Anwendung: 0x01d5cad815371d44

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Berichtskennung: 54203f04-36cb-11ea-ad99-64006a8d715a

What we found out is that the Problem always apperas when the Start Page of the Program is shown.

If a Document is opened the Program is working. But a Document with Password also don't work because the Start Page is shown in Background when the Passwort Prompt is shown.

Anyone in this Community who can Help?

Thanks

[AkanchhaS · Accepted solution]

Hey there,

Thanks for reaching out to Acrobat Community. 

I see that Adobe Acrobat Reader is freezing upon launching it, and the version you have got is 19.21.20058. Its not  quite old, but yes there's further patch was released in Dec2019. We'd recommend to install that as well 19.021.20061

• Here's the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
• Once updated, reboot Reader and check back. If issue still persist proceed to next step
• Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader
  

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

Thanks,

Akanchha

[michaelg7680032]

Hi Akanchha,

Thanks the Patch is working.

Greetings

Michael

[AkanchhaS]

Awesome!!

Thanks for confirming Michael. Glad to hear it worked for you.

Let us know if there's any further assistance is required. 

Thanks,

Akanchha