Adobe acrobat reader installation stuck at 90% then fails

Report · May 19, 2020

I had adobe tech support on my computer to troubleshoot but they were unable to get the acrobat reader to install successfully. I am running MS Windows Pro 64bit OS. The installation process will get to 90% and sit for 20-30 minutes then fail. It was working fine last week. Has anyone else had this problem and can you suggest how to fix this? Thanks

Report · May 20, 2020

Hi,

Could you please share the following information:

Version of Reader you trying to install.
Exact error (or screenshot) you are getting while installing reader.
From where this installer was downloaded.

Thanks

Report · May 28, 2020

Version: Reader DC 2020.009.20063. No error other than it could not complete installation. I believe it just timed out.

I installed the version from https://get.adobe.com/reader/otherversions/

Report · Jun 03, 2020

Hi there

We are sorry for the trouble and the delay in response.

++ Adding to the discussion

Please try to create a new test user profile with full admin rights and try installing the application there and check.

Let us know How it goes

Regards

Amal