Adobe Acrobat Reader is *incredibly* slow & keeps hanging - AGAIN!!

[i fm34168167]

Since the release 24.003.20054, Adobe Reader is AGAIN running slow again opening documents

Does anyone know why Adobe Acrobat Reader is so *incredibly* slow & keeps hanging please?

I keep getting the 'not responding' message; have to close it down & try again.

Documents load *really* slowly, if at all!

I have a fast PC with 32 GB of memory, so that shouldn't be the problem...

The previous 'fix' at here no longer works !!

Any ideas on speeding it up please?

[steve_7400]

The bad behavior from Adobe has already persisted across Windows 8, 8.1, 10.  I have zero confidence that this will end short of some actual, real pressure from the marketplace in support of proper behavior.  We still have a competitive alternative.  It has worked seamlessly with everything I've tried, including random line-of-business applications.  If we stick with Adobe despite galling intrusions (exemplified by the disgusting upgrade in the user context to the full pay version of Acrobat), we deserve to get abused.  There is still a realistic alternative.  There is still a choice, for the moment.  We should exercise that where we still can.

[rlsherwin]

Adobe must be trying to force everyone to update to pro. Message: "We are experiencing Acrobat Reader download site problems (for months) and are working to resolve the issue." One of the largest software companies in the world having "problems" with their download site for their only free product.

[Kymmeez11]

I have Pro and it lags horribly!

[steve_7400]

Foxit also provides admx/adml GPO templates so you can set the default apps easily, as it used to be in the good old days of Windows 7, before whatever nightmare this is started, obscuring everything, making it nearly impossible for admins to lock systems into a standard setup that everyone could count on.  The goal, if I just interpret the end results, seems to be to reduce productivity and undermine worker comfort and confidence pretty much across the board, while preventing admins from addressing this outside of registry hacks, which won't hold still long enough to really solve anything.  I used to understand that OS's and software were built to increase productivity and ease of use. That clearly is not what drives things anymore.

[FUNAGEN]

Are you using the "comment" tool? Acrobat is not ideal for projects that involve a large number of comments.  For those, you may try using a different PDF reader. There are free alternatives if all you need to do is add comments.

[Jack_Qasim8500]

Try updating Adobe Reader, disabling protected mode  or reinstalling. Also, check for large PDFs or system resource issues.

[S. S]

Hi All,

Hope you are doing well. 

We are live with a new update, which has several stability and performance enhancements.

Please update the app to the latest version (2025.001.20577) and let us know if the issue is fixed.

To do so, go to Menu > Help > Check for Updates.

Let us know how it goes.

Regards,
Souvik.

[stephenlgreen]

Still no better. Document opens but you have a lag until you can work on it.

[S. S]

Hi @stephenlgreen,

Thanks for the update.

Would you mind trying to uncheck usage of Page Cache and check again? 

To do so, go to Menu > Preferences > Page Display > under rendering uncheck "Use Page Cache" and "Smooth images."

Let us know how it goes.

Regards,
Souvik.

[Michael33883382rqau]

No better. Painfully slow to respond and freezes a lot. Windows 10 64bit

[S. S]

Hi @Michael33883382rqau,

Hope you are doing well. Sorry for your experience with using Acrobat Reader.

Do you see the slowness with specific files or with all files? 

Also, can you try the steps below:

1. Log out of Acrobat Reader;

2. Go to Home > Preferences > Security (enhanced) > disable "Protected Mode at Startup;"

3. Go to Preferences > Documents > Lower the number in section "Documents in recently used list" to anything 10 or below;

4. Restart Acrobat;

5. Log in again.

Let us know how it goes.

Regards,
Souvik.

[rich_5892]

After MONTHS of misery opening Adobe files and waiting for them to load, hang or simply not respond, i changed over to Nitro and have never had an issue since.