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Adobe Acrobat Reader is *incredibly* slow & keeps hanging

Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Hello folks,

 

Does anyone know why Adobe Acrobat Reader is so *incredibly* slow & keeps hanging please?

I keep getting the 'not responding' message; have to close it down & try again.

Documents load *really* slowly, if at all!

I have a fast PC with 16GB of memory, so that shouldn't be the problem...

 

Any ideas on speeding it up please?

Maybe Adobe you coudl do so?!

 

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Crash or freeze

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correct answers 1 Correct answer

New Here , Aug 13, 2023 Aug 13, 2023

This worked for me perfetly!!! Thank you.

 

"Go to Preferences > Security, and turn off SafeLogic CryptoComply, and then Preferences > Security (Enhanced), turn off everything"

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New Here ,
Nov 12, 2024 Nov 12, 2024

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Thank you, worked for me. My other solution for those that only need basic reader capability, change the default for pdf files to your browser, and wait for Adobe to provide a solution. At the moment the app overly complicates what should be a simple viewer beyond the needs of most

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New Here ,
Nov 26, 2024 Nov 26, 2024

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thank you this worked for me .. as I could not find the "SafeLogic CryptoComply"

 

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New Here ,
Dec 01, 2024 Dec 01, 2024

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LATEST

12/1/24 - this answer worked perfect.  thank goodness, i've been super frustrated.

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Community Beginner ,
Oct 10, 2024 Oct 10, 2024

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I am using the latest version as of 10/10/2024 with a fresh install of Acrobat and Win 11 24H2. It looks like there is no more option to disbale Safelogic.....  It seems like the primary culprit is the securty settings but all I did was uncheck "Run inApp Container" and that did the trick. I left "Enable protected mode at startup" checked and it still opens fast.  So its seems its just the appcontainer one, at least for me.  Superfast!

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New Here ,
Oct 16, 2024 Oct 16, 2024

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This worked for me also.   Good find.  Boots fast again!

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New Here ,
Nov 28, 2024 Nov 28, 2024

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Works for me! Thanks so much!

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New Here ,
Aug 27, 2024 Aug 27, 2024

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I have been LOATHE to open Acrobat for months. It finally opens properly again - THANK YOU!

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Community Beginner ,
Nov 14, 2024 Nov 14, 2024

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OMG why is THIS is the answer? Can Adobe not just make things so they are easier to operate, maybe make it a little more clear when throttles like this are in place? I'm all about advanced security, but to another commenter's point - what a NIGHT AND DAY difference! I almost subscribed to Docusign, and decided to spend an extra 15 mins searching around to see if maybe something was wrong with my computer, with me?? and BANG! Back in business baby. But I would LOVE to find an alternative software to every Adobe software if anyone want's to spill the tea.

Dear Adobe,
We prefer ease of use. Don't make things complicated. And for fugg sake, stop changing our personal settings in every hottdamn app every time you make an update.
Thank you.
Signed, 
EVERY ADOBE SOFTWARE USER EVER. out.

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New Here ,
Sep 06, 2023 Sep 06, 2023

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for the love of all that is holy, THANK YOU!!!!! idk if an update changed those settings but my acrobat started acting like my computer sucks (and it doesn't) and it was making me lose my mind. Thank you for bringing back my sanity because all the other stuff that people said to do, it wasn't right. 

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New Here ,
Sep 06, 2023 Sep 06, 2023

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Verzonden vanuit Mail<> voor Windows

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New Here ,
Mar 15, 2023 Mar 15, 2023

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2023. Same issue, but with a 12 page document. TWELVE PAGES. It's taking an absurd amount of time to type FIVE WORDS. I am extremely frustrated. 

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Hi @Monica28899346wsgj 

 

Is that a 12-page document only causing trouble, or are you experiencing this issue with multiple files? 

Please confirm the following details:

1- Exact version of Acrobat Open Acrobat>Help>About Acrobat

2- Change the following security settings and see if that helps, 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat Reader.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

 

Thanks,

Akanchha 

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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I am having the same problem. It seemed to improve when I did your option 2 above. Please advise about way forward.

 

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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In fact, it is still hanging and incredibly slow. I am on the verge of cancelling my Adobe PDF Pro subscription and buying a different app, can't be worse than this - literally unusable.

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Hi @Nick29114177yr0j 

 

Is this Acrobat Pro or freeware Reader? Please share the exact version you are currently running.

Open app>help>about Acrobat 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

 

Thanks,

Akanchha

 

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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It is Acrobat Pro - Version 2023.001.20093

 

Screenshot 2023-03-29 at 07.35.44.png

 

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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Cleaner tool and reinstall seems to have resolved the issue, thank you

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New Here ,
Apr 26, 2024 Apr 26, 2024

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After AI Assistant deployment, Adobe Reader is taking a very long time to close. Issues are with multiple people or computers. Changing preferences did not help

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hi there

 

Please try to turn off the protected mode for testing. Go to Preferences (Ctrl,Cmd+K) > Enhanced Security > Uncheck 'Enable protected mode at startup' > click OK and and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

 

If it still doesn't work,

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

 

Regards
Amal

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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I could not agree more this is the most pathetic software on the planet. I am going to delete all the programs in my computer and hope for Adobe Reader being ok by itself. Otherwise this is the most disruptive useless program in history.

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New Here ,
Oct 19, 2023 Oct 19, 2023

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Agree with you. Desktop version is slow and unconvinient.

But android version of acrobat reader is really good.

 

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

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Hi there

 

Would you mind sharing the version of the Acrobat Reader and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the system.

You may also try to repair the installation from the help menu (Win Only) and see if that makes any difference.

 

~Amal

Regards
Amal

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Processor: Intel Pentium CPU G3260 @ 3.30 GHz
Ram: 4GB
64-bit OS, 64x-based processor
Windows 8.1 Pro
Adobe Acrobat Reader 2023.006.20360

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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Hi there

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

Regards
Amal

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Community Beginner ,
Apr 28, 2024 Apr 28, 2024

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Adobe used to be good, now they are too comfortable in their monopoly position, hopefully they fall off soon deservedly 

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