adobe acrobat reader no "add an account" option

New Here ,
Mar 03, 2022 Mar 03, 2022

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Hi,

Just installed Acrobat reader DC. Why there is no "Add an Account" option?

Thanks,

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General troubleshooting , How to

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LEGEND ,
Mar 03, 2022 Mar 03, 2022

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Why do you need this option? What kind of account?

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New Here ,
Mar 09, 2022 Mar 09, 2022

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connect to onedrive.

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Hi David,

 

Thank you for reaching out.

 

Would you mind sharing the screenshot of the Home window of the application?

Share the Reader DC version number along with the OS on the machine.

 

Thanks,

Meenakshi

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New Here ,
Mar 11, 2022 Mar 11, 2022

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hi David,

 

Sorry for the delay in response.

 

Please try updating the application to the latest patch and check if the option appears.

If you still do not get the options to add the account, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall the Acrobat Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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LATEST

My Reader is showing the Add Account option (on Windows). Have you uninstalled an reinstalled?

image.png

 

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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MOVED TO THE ACROBAT READER FORUM

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