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mike25043573s1r2
Participating Frequently
July 6, 2022
Question

Adobe Acrobat Reader on macOS

  • July 6, 2022
  • 1 reply
  • 3659 views

Acrobat won't load on Mac correctly, if an Adobe file or attachment is opened the first page appears but immediately followed by the beachball which keeps rolling and the whole program freezes.

 

The program needs to be Force Quit to remove from screen. Any help appreciated.

 

 

[Subject edited by moderator. Was "Adobe Issues". Adobe is a company that make a lot of different software.]

 

 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 6, 2022

Hello Mike,

 

I hope you are doing well. I am sorry for the trouble.

 

As per the description, the application freezes after launch. Please share the below information for us to investigate better:

1. The application version of Acrobat you are using;

2. The operating system and its version;

3. A screenshot or a screen recording of the scenario happening for our better understanding.

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

M
mike25043573s1r2Author
Participating Frequently
July 7, 2022

Hi Souvik

Thanks for coming back to me, please see attached as requested, hope you can assist

 

Mike

 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 11, 2022

Hi Souvik

I have opened the folder as you suggested but the search can't find the recommended folders, am I in the right place?

Also there are blued out folders, is this correct?

I attach screenshot

Mike

 


@mike25043573s1r2 Hi,

 

You will need to move the following folders from within:

  • Acrobat WebCapture Cookies
  • com. adobe.Acrobat.Pro.plist or com. adobe.Acrobat.Pro_x86_9.0.plist
  • Acrobat Distiller Prefs and com. adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
  • The Acrobat folder, contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)

Once these are done, restart Acrobat for the changes to take effect.

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