36
Replies
ls_rbls,
Alas, I am unable to use Adobe Acrobat Reader to share PDF files.
Here is my process:
Configuring Windows 10 Email
- In Windows 10, I search for the mail application, then open it.
- In the Email & accounts screen, I select my account, then click Manage.
- In the [Company] account settings screen, I select Change mailbox sync settings.
- In the [Company] sync settings screen, I click Advanced mailbox settings.
- In the [Company] sync settings screen, I enter the incoming email server and outgoing email server, then click Done.
- In the [Company] account settings screen, I click Save.
- I close the Settings window.
Configuring Adobe Acrobat Pro DC Email Accounts
- I open a PDF file in Adobe Acrobat Pro DC (2015 Release [Classic] | Version 2015.006.30482).
- I click Edit > Preferences.
- In the Preferences window, I select Email Accounts, my account, then Edit.
- In the Edit Webmail Account window, I enter the incoming email server and the outgoing email server, then click Advanced Settings.
- In the Advanced Settings window, I select SSL in both the Incoming tab and Outgoing tab, then click OK.
- In the Edit Webmail Account window, I click OK.
- In the Preferences window, I click OK.
- I close the PDF file and exit Adobe Acrobat Pro DC.
I restart my computer.
Immediately opening a PDF file in Adobe Acrobat Reader DC and trying to share it causes Reader to crash (sharing never completes, forcing me to use the Windows Task Manager to forcibly close Reader).
Sharing a PDF File
- I open a PDF file in Adobe Acrobat Pro DC (Continuous Release | Version 2019.021.20058).
- I click Share.
- At the prompt "How do you want to share your file?" I must accept the default email application . . . which is unknown. I cannot select the Webmail option; it is not clickable.
- I click Send, which results in failure.
ls_rbls,
Alas, I am unable to use Adobe Acrobat Reader to share PDF files.
Here is my process:
Configuring Windows 10 Email
- In Windows 10, I search for the mail application, then open it.
- In the Email & accounts screen, I select my account, then click Manage.
- In the [Company] account settings screen, I select Change mailbox sync settings.
- In the [Company] sync settings screen, I click Advanced mailbox settings.
- In the [Company] sync settings screen, I enter the incoming email server and outgoing email server, then click Done.
- In the [Company] account settings screen, I click Save.
- I close the Settings window.
Configuring Adobe Acrobat Pro DC Email Accounts
- I open a PDF file in Adobe Acrobat Pro DC (2015 Release [Classic] | Version 2015.006.30482).
- I click Edit > Preferences. In the Preferences window, I select Email Accounts, my account, then Edit.
- In the Edit Webmail Account window, I enter the incoming email server and the outgoing email server, then click Advanced Settings.
- In the Advanced Settings window, I select SSL in both the Incoming tab and Outgoing tab, then click OK.
- In the Edit Webmail Account window, I click OK.
- In the Preferences window, I click OK.
- I close the PDF file and exit Adobe Acrobat Pro DC.
- I restart my computer.
Immediately opening a PDF file in Adobe Acrobat Reader DC and trying to share it causes Reader to crash (sharing never completes, forcing me to use the Windows Task Manager to forcibly close Reader).
Sharing a PDF File
- I open a PDF file in Adobe Acrobat Reader DC (Continuous Release | Version 2019.021.20058).
- I click Share.
- At the prompt "How do you want to share your file?" I must accept the default email application . . . which is unknown. I cannot select the Webmail option; it is not clickable.
- I click Send, which results in failure.
"you need to make you webmail application your default application in Windows first."
Screen shots would help.
I removed the port numbers from the IMAP and SMTP settings. Here are my email settings in Windows 10 Enterprise and Adobe Acrobat Pro DC 2015 Release (Classic) | Version 2015.006.30482:
I am still unable to share PDF files because Adobe Acrobat cannot connect to my email program.
Ok , lets start from the basics again, lets update your Adobe Acrobat Reader DC to its latest version first (if you haven’t yet).
To configure Adobe Acrobat Reader as the default PDF owner in Windows 10 , right-click on any PDF file, select Open With, and then select “Choose Another App” ( and don’t just select Adobe Acrobat Reader from the list just yet).
The next dialogue box that will open up with a list of programs for you to choose from.
Make sure that you select Adobe Acrobat Reader ( to have your users to work with PDFs at the desktop level and continue to access the Document Cloud free services); pay close attention the lower right corner of that dialogue box. It has a tick box labeled “Always use this app to open .pdf files” , make sure that you check or tick this box, then click OK.
Now your system is almost ready and configured for your workflow.
In the past, there was an option to display PDFs in Chrome browser for advanced users which enabled them to deep dive in hidden configuration settings; a user used to type-in in the URL address bar “chrome:plugins” and select that option. Today some of that usability is still in use but not for the PDF plugin configuration option.
- Open your Chrome Browser and type-in “chrome:settings” (without the quotes) in the URL address bar; follow the slides below to complete the second part of this process (is very straight forward).
- Tick the toggle button to activate (first slide below)
- Then click on Details for additional optional configuration options (second slide below)
Chrome Browser is now part of the family of modern browsers (see here: https://helpx.adobe.com/acrobat/kb/change-in-support-for-acrobat-and-reader-plug-ins-in-modern-web-.... ), so in order to configure your default web browser as Chrome and to be able to work with PDFs that will display in that browser properly you also need an additional two-step approach keeping in mind a few important details.
FROM WINDOWS 10 SETTINGS:
- To default your preferred webmail/mail client in Windows 10, go to settings, select Apps, then Default Apps ---->>> Choose Default Apps
- Scroll down to the Email section and select from the context menu list that will appear: Windows Mail app.
- Scroll down to the Web Browser section and select from the list Chrome
NOTE:
- Do not select Chrome for the MAIL option as you will enforce on each users' computer the use of the Mail client and then have each user configure their own Gmail account with the Mail e-mail client.
OR,
- even better, select Add an account ---> Other account. The user will just type in their address, name, and password and the Mail client will remember these settings.
- To use the method that you were trying before for POP or IMAP accounts you need to use click on “Add an account” ---> Advanced setup --->> Internet email
FROM ADOBE ACROBAT OR READER
- Go to Edit --->>>Preferences--->>>Internet--->>>Internet Options --- >>>click on the button that is labeled “Internet Settings…”. This will open up “Internet Properties” dialogue pulled directly from your operating system Internet Explorer settings.
- Got to the Programs tab; you will work here with two sections “Manage add-ons” and “Internet Programs”.
- When you click on Manage add-ons it will pop up a dialogue box with a list of all add-ons used by Internet Explorer web browser.
- Since you’re using Chrome browser, you can go ahead and disable all of the Adobe Acrobat related toolbars and extensions associated with Internet Explorer then click Close.
- Then go to the Internet Programs section and click on the button labeled “Set Programs”; it will bring you to the Control Panel Home --> “Choose the programs that MS Windows uses by default”---> “Set your default programs.
- This will bring you to the same menus illustrated in the slides that you provided above in your last reply (so follow the same steps that you used in the slides).
NOTE: Below is additional guidance that your organization may get hit with (or not).
https://helpx.adobe.com/acrobat/using/signing-pdfs.html
https://helpx.adobe.com/acrobat/using/filling-pdf-forms.html
https://helpx.adobe.com/acrobat/using/starting-pdf-review.html
To ensure that you will get the smoothest working experience with a cloud service I strongly suggest to stick with Adobe Document Cloud service.
If you use GoogleDrive in combination with Adobe Acrobat Reader DC you may run into additional issues.
The PDFs will open up in your default Chrome browser with no problem, however, GoogleDrive has its own native PDF viewer that seems to bypass the Adobe Reader plugin preferences that you set for the Chrome browser.
You will have to ask your IT team to test and see. I’ve already tried this with another user and there is no work around at this time.
If, on the other hand, you stay with an Adobe Document Cloud susbscription (or free) all PDFs accessed with the Document Cloud will be able to open by default in its native PDF application (which is Adobe Reader or Acrobat Pro, for example).
See more here: https://helpx.adobe.com/document-cloud/faq.html
ls_rbls,
Thank you for the excellent, detailed instructions*!
. . . which I shall forward to my IT department. Some of the configurations in your instructions are "managed by [my] organization." I am unable to perform them. As for choosing the Windows Mail application, that is not a choice on my computer. My only choices are Google Chrome and Look for an app in the Microsoft Store.
Besides replacing Adobe Acrobat products, my employer also intends to wean itself from Microsoft products; the future is everything Google (don't get me started . . . !).
When I type "Mail" in Windows Startup, the only related application that results is Email & accounts.
I looked for "Windows 10 Windows Mail" on the Web, and can see screenshots related to your instructions. I just cannot see the same images and choices on my computer . . . because I don't have Windows Mail.
Regarding your instructions for managing Internet Explorer add-ons in Adobe Acrobat, I was able to disable Adobe PDF Reader, but unable to disable the Adobe Systems, Incorporated add-ons. Something that my IT department can only do, I suspect.
Again, thank you for the superb instructions and for your time, energy, assistance, support, and patience!
* FYI and for the sake of others Adobe Acrobat users with the same email problem who read this discussion, I suggest changing your first step to activate Adobe Acrobat in Google Chrome as follows:
"Open your Chrome Browser and type-in “chrome:settingsextensions” (without the quotes) in the URL address bar; follow the slides below to complete the second part of this process (is very straight forward)."
ls_rbls,
Again, thank you for your assistance.
I remain defeated in sharing or emailing PDF files.
I found and installed the Windows Mail application on my computer.
. . . and made it the default mail application on my computer.
I followed the Microsoft instructions for setting up Window Mail (thank you!).
I used Adobe Acrobat Pro DC (2015 Release [Classic]) to try sending a PDF file for comments by email; I also tried sending a PDF file for shared commenting. Both attempts were unsuccessful. The stumbling block is the failure of Acrobat to access my Google account. The window shown in the following image is not active; i.e., I cannot click the Allow button . . . or any of the links.
So I stop the contacts retrieval process, which results in an authentication failure.
Cordially,
Michael Carlisle
ls_rbls,
Thank you for the instructions for enabling IMAP in Google.
Man, I thought that we nailed it this time. I felt a tingling sensation when I read the instructions.
Turned out my foot was falling asleep.
I followed the Microsoft Support instructions, and enabled IMAP.
Unfortunately, the problem remains. The window to allow Adobe Acrobat to access my Google account stubbornly remains inactive. I cannot click the Allow button.
I actually have (limited) system administrator rights on my computer.
I tried editing the Email Accounts preference to send a PDF file for comments by email.
I deleted my Google Mail account, then chose Add Other (account), to specify the IMAP and SMTP. However, that experiment failed; Acrobat could not find the mail server.
So, I deleted the email account, added my Google Mail account, then tried another attempt to share the PDF file.
. . . and was back to square one: email failure.
ls_rbls,
Thank you for your continued attention and support.
Attempt to Email a PDF File
I performed the Google Support instruction Step 2: Change SMTP & other settings in your mail client, in Adobe Acrobat DC -- not Windows Mail. I cannot configure email settings in Windows Mail. In Windows Mail, this is all that I see after I click Settings > Manage accounts:
After I performed Step 2, I opened a PDF file in Adobe Acrobat DC (2015 Release [Classic]). I clicked Send Comments, and received an authentification failure message:
I then clicked Send for Comments by Email, and received the following error message:
I tried Send for Shared Commenting, and received the authentification failure message.
Adobe Acrobat Reader DC (Continuous Release | Version 2019.021.20058)
I then opened the same PDF file in Adobe Acrobat Reader DC and clicked the Share button to email the file. Acrobat was unable to detect an email application:
Attempt to Email a PDF File: Google Mail
In Adobe Acrobat Pro DC Preferences, I deleted my email account, then selected Gmail as my email account.
I repeated all of the aforementioned attempts to share the PDF file (Send Comments, Send for Comments by Email, Send for Shared Commenting).
. . . and again hit the wall of not being able to click the Apply button in the Adobe Acrobat wants to access your Google Account popup window.
Setting the Email Accounts Preference in Adobe Acrobat Pro DC Reader
According to instructions on the Web, setting an email account is possible in Adobe Acrobat Pro DC Reader. But in my Reader, I don't see Email Accounts in the Preferences list.
AdChoices