Adobe Acrobat Reader wont save preferences

Question

Hi there,

I have an Intune managed system where i cannot save the preferences for Adobe Acrobat Reader. Whenever i change something in Edit > preferences it is not being saved and when reopening Adobe Acrobat the settings are reset.

This only happens when installing a certain application called Konnekt.io

After the application setup completed I sign out of the user account then log back in and Adobe is locked on the settings that have been set before the installation of Konnekt.io.

It seems like the registry rules under HKCU are being locked? What can cause this issue and does anybody have the same with other applications?

I've also notified Konnekt.io Support team about this matter.

Sincerly,

Dave

Dave27502089z692 · Answer

Konnekt.io Support team reached out and told me that they have to put Compatibility mode to Windows 7 with the installation of the application. Otherwise opening a PDF in Adobe wont work and the application would crash.

They also told me these problems have existed for over 6 years now and Adobe does not fix this matter.

It's a shame Adobe is letting down customers from free Products. We have to downgrade to an older version which does not require the Compatibility setting.

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