Adobe App Stays Open After Quick print

[bethany_5182]

As of today 10/02/2025, after doing a "quick print" from my Outlook email, the adobe app stays open and on my screen after printing. I do quick print many times a day from my email and this is so annoying and a hassle. I've checked for an update and there are none right now, must be a bug. Please fix this! Thank you

[creative explorer]

@bethany_5182 try this... Close all instances of Adobe Acrobat Reader (check your Task Manager to be sure). Force quit any instances if ncessary. Manually open Adobe Acrobat Reader once (not through Outlook). Immediately minimize the open, blank window to your taskbar. Now, try your Quick Print from Outlook. The thought is having an already-running instance of the application prevents the Quick Print action from trying to launch a new full-screen window, instead using the minimized process and then simply closing the file it just printed, leaving the minimized window out of your way.

Also, you can even look at your settings of the Print & Scanners. Find and click on the printer named Adobe PDF. Click the Manage button, and then click Printer Preferences. In the Adobe PDF Printing Preferences window, ensure you are on the Adobe PDF Settings tab. Look for a checkbox labeled, 'View Adobe PDF results,' UNCHECK this box. Unchecking it tells the printer driver not to automatically open the resulting PDF (or the application window) after a print job is sent. https://community.adobe.com/t5/acrobat-discussions/how-to-stop-adobe-from-opening-automatically-afte...

[bethany_5182]

I tried the first suggestion, didn't work 😞

Tried to look for Adobe in printers and scanners, Adobe isn't an option. Just my actual printers. 

[daryl_5759]

Experiencing the same issue. Uninstalled, reinstalled and same pop up occurs. 

I also do not see the adobe printer listed under my printers, only the installed physical ones. 

This is hugely frustrating. 

[kylec43367794]

Same problem here. Even with Acrobat minimized, Quick Print just brings it back up.

[resourceful_leader3951]

Same here.   This just started too.   Fix it please!!!

[AnandSri]

Hello!

I hope you are doing well, and thanks for reaching out.

Could you please share more details about the issue? Is this issue happening with the latest version of Acrobat Reader: 25.001.20756 Planned update, Oct 01, 2025? 

Please provide the following information: the current version of the operating system on your device, the Outlook version, printer details, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

[bethany_5182]

Respectfully, I don't think this is a certain handful of people this is happening to. Is there no way to fix this with an update from Adobe?

[AnandSri]

Hello @bethany_5182 

We are unable to reproduce the issue in-house, so the requested logs will help us identify the issue and its root cause and work on a possible fix.

Please share the required details from the previous post so that we can investigate this further.

Thanks,

Anand Sri.

[bethany_5182]

It might help to mention, this has happened before. I want to say 1 or 2 ish years ago, after an update, the Adobe window would stay open after the quick print function, and Adobe pushed out a new update to fix the bug and it worked. I posted in this community that time as well.

[AnandSri]

I completely agree with you @bethany_5182. I have already reported this to the product team; however, logs are required for any investigations, as well as finding the root cause of the issue, so that the product team can identify the fix according to the module causing the issue. I will request, collect, and share the logs so that it becomes easier for us to identify the fix.

Regards,

Anand Sri.