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Participant
August 30, 2023
Question

Adobe Chrome Extension displaying double when pdf has initial view set to Fit Page

  • August 30, 2023
  • 1 reply
  • 757 views

We set all our pdfs to have an inital view of "fit page" and have never had an issue. This week we were notified by web visitors (who were all using the chrome extension) that they were seeing a double first page, one small and one full screen size. Anyone not using the exension did not see this issue. I did some testing and discovered if I change the initial view setting to "default" and reloaded the pdf to our site, this no longer happens. 

 

Attached print screen - Left side is what the visitor sees. Right side I drew lines around the two since it is hard to see initally what is happening.

 

Anyone else see this happening? Is there a way to tell if the extension was recently updated and thus the bug was introduced?

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1 reply

Participant
September 21, 2023

I can't view your uploaded image for some reason, but this sounds exactly the same issue I'm experiencing. Following this to get an answer. 🙂