Adobe DC in app sign-in page is blank for all users in Microsoft AD remote desktop

New Here ,
Aug 22, 2021 Aug 22, 2021

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Adobe DC in app sign-in page is blank for all users in Microsoft AD remote desktop I cant find this same issue anywhere else online. All the other issues talk about blank white screen AFTER you sign in. This error happens only to the sign-in box within the Adobe DC application once you click it you cant log in. Internet Explorer options were set to allow/prompt on all security sections and allow all cookies. I even tried it with no security settings and unprotected mode same problem.

 

 

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Crash or freeze , General troubleshooting

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hello,

 

Thank you for reaching out and sorry for the trouble.

 

As you receive the blank sign in window in Adobe Acrobat Reader DC, please refer to the information and troubleshooting steps suggested in the following help document: https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html

Check if that resolves the issue.

 

If that doesn't resolve the issue, please let us know.

 

Thanks,

Meenakshi

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