Adobe keeps asking to login with old/deleted account

Report · Dec 02, 2020

I previously had an account through my work. However, I finished my contract and needed to get a private adobe account installed. I did the following:

- leave organisation

- delete account

Download and install acrobat reader for Mac (version 10.15.7).

Every time I open a document I am asked to login with my previous (work) account… (see attachment)

- I am unable to change to my new account

- I am unable to login with my old account, as it is deleted

Which means, I am unable to use the program.

- I tried deleting and reinstalling, but nothing helped. - I am still asked to use my work login.

What did I do wrong, and how am I able to fix it?

Report · May 15, 2023

I had the same issue was in a perpetual loop. Then i realised it was because it was syncing to an account i no longer had. I opened a document (open with Adobe Acrobat) On Edit tab selected "Edit Preferences" / Selected "adobe Online Service", Unticked Sync settings and others:

Not sure if it helps but seems to be lots of peope with same problem and noone in the forums i have found have suggested the above.

Good luck. Hope it helps