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Pratiek5FDA
New Participant
August 3, 2021
Question

Adobe Reader after affixing digital signature form gets Blank

  • August 3, 2021
  • 1 reply
  • 1229 views

After affixing Digital Signature on e-Form (MCA web Portal- India) the eForm wherein details were filled in gets blank. But while reopening the same eForm, the details are there in the form along with the Digital Signature. But while uploading the same form over a Government Portal, it throws me an error showing Digital sign not attached.

 

Pls. help me resolve the issue

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 3, 2021

Hi Pratiek

 

Hope you are doing well and sorry for the trouble. As described, after digitally signing the PDF form it appears blank and you are getting the error digital sign not attached when uploading the document to government portal.

 

Would you mind sharing the screenshot of the error message for a better understanding?

 

What are the steps you are doing to fill and sign the PDF form? If you are filling the form online, please download the PDF form on your computer locally and then try to fill and digitally sign it and check if that works

 

Also make sure you have the latest version of Adobe Acrobat Reader DC installed. Go to Help menu > Check for updates and reboot the computer once.

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

    P
    Pratiek5FDAAuthor
    New Participant
    August 4, 2021

    Thanks for the reply AMAL,

     

    Adobe is updated (Version XI) and performed update and reapir option availble after downloading ADOBE READER. many times.

    I am using (OS - Windows 10)

    Adobe is put as defalult app.

     

     

    Step I have to folow as per Government Portal is bellow.

    1) I Have to fill the Form online on the portal itself,

    2) after form is duly filled in, I have to perform prescrutinty chek

    3) After Prescrutiny only I can download PDF form.

    4) Then I have to affix Digital signature using "CA TRUST KEY USB TOKEN"

     

    Earleir there wasn't any issue as such then I was able to do it. its only since past few days it is showing this kind of error.

     

    Kindly assist in resolving these.

     

    Thanks again.

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