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joel97831688
joel97831688
Participant
August 14, 2022
Question

Adobe Reader August 2022 Update Process Fails, Error 1648, repair fails, uninstall fails.

  • August 14, 2022
  • 2 replies
  • 5779 views

When attempting to Update Adobe Reader DC, Error 1648, if I follow the recommended resolutions they do not solve, the MSI installer/uninstaller is working just fine, no issues, can add/remove any other programs at this time with NO error messages i.e. No Valid Sequence Could Be Found For the Set of Patches message that appears when attempting to Uninstall Adobe Reader DC, same as Repair outcome. If I manually download the installer, it halts with a newer version exists, thus stopping the install/overwrite process. Lastly, all solutions listed for Error 1648 from Microsoft as noted above, to the BROKEN URL that does NOT resolve to acquire an Adobe Cleaner, hell I would think that would be the solution, and lastly impossible to install a newer version all negated given the existing version is install and still working just fine, just cannot update it.

I welcome any suggestions, ideally I do not want to manually scrub Adobe objects in File Explorer and Registry and make this into a project, the question is where is the CLEANER to properly utilize? I thank anyone who acknowledges my request for help, must apprecicated.

Thank You.

Joe

    This topic has been closed for replies.

    2 replies

    M
    mjradik
    Participant
    August 14, 2023

    I am having the exact same problem.  Windows cleaner tool does nothing.  The link to the acrobat cleaner tool does work.  I tried a acrobat clear tool I found elsewere, and does not work. ADOBE!!! you broke your software with an update, PLEASE FIX!

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      August 15, 2023

      @mjradik @Roman27373959ibb1,

       

      Sorry for the trouble. 

       

      The cleaner tool can be found here: AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com)

       

      Once cleared, please download and install the latest version from here: Adobe - Adobe Acrobat Reader DC Distribution

       

      -Soubik

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        August 24, 2022

        Hi Joel,

         

        I hope you are doing well. Sorry for the delayed response and your experience with Acrobat Reader.

         

        Try the below steps once:

        1. Run Microsoft Installation fixer.

        2. Try updating Reader or Acrobat.

        Disclaimer: Adobe does not support third-party software and only provides this information as a courtesy.

         

        3. If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat.

         

        Let me know if this helps.

         

        Thanks,

        Souvik.

        R
        Roman27373959ibb1
        Participant
        November 30, 2022

        that didn't work 😞 

        Microsoft tool didn't find anything 

        after running cleaner tool from adobe, I'm still not able to uninstall Adobe or er-install or update etc 

          S_S
          Community Manager
          S_SCommunity Manager
          Community Manager
          November 30, 2022

          Hi @Roman27373959ibb1,

           

          Sorry to hear that. Can you share a recording of the event happening after you run the cleaner tool so we can investigate further?

           

          -Souvik.

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