Adobe Reader DC 2020.013.20064 - error 103:103

[Margarete5CEC]

Hi,

Since last adobe security patch when an app tries to open a pdf embedded into the own application (SAP) an error (103:103) is launched and no pdf is viewed.

We are running Windows 10 Version 10.0.19042 Build 19042 along with Adobe Acrobat Reader DC Version 2020.013.20064. Protected Mode in Adobe is disabled.

Does anyone know a solution for this?

Thanks

Margarete

[RobertSAPBasis]

As mentioned above, This update is causing SAPGUI to close without error and depending on how many sessions the user has open, causes a delete session R47 for each session in SM21. In the Windows event application log shows SAPLOGON.exe at fault. This started on 11-4-2020 after update 20.013.20064 an is causing major issues with our users the previous 20.012.20048 worked. We have used SAPGUI 7.40 to 7.60 with same results.Please fix ASAP.

[Serene_nature15C3]

Hi there

Hope you are doing well and sorry for the trouble. As described, Since last adobe security patch when an app tries to open a pdf embedded into the own application (SAP) an error (103:103) is launched and no pdf is viewed.

Could you please let us know exactly how do you embed the PDF into that SAP application and how is the application trying to open that PDF in Adobe Reader DC ?

Could you please share a snapshot of the error or a Screen recording of the workflow for the issue that you are facing .

Also Can you please try a workaround and see  if this fixes the issue ?

1) Launch Adobe Reader

2) Open "Edit -> Preferences" and select "Security (Enhanced)"

3) Untick (uncheck) the setting "Enable Protected Mode at startup"

4) Try to Relaunch PDF now and see if this fixes your issue ?

Let us know how it goes

Regards

Amal

[Margarete5CEC]

Hi Amal,

We generate our PDFs at runtime, see also

https://wiki.scn.sap.com/wiki/display/ABAP/Step+by+step+of+PDF+form+programming+in+GUI?original_fqdn... and use the SAP standard "print view" functionality to preview the generated PDF.

The setting "Enable Protected Mode at startup" is not set by default.

Regards

Margarete

[Margarete5CEC]

[dalea72953627]

We sare seeing the same issue with the SAP GUI and Adobe Reader DC & Standard DC 20.013.20064.  Below is the event viewer log entry when it crashes. If we back rev to version 20.012.20048, everything works as normal.

Faulting application name: saplogon.exe, version: 7600.1.2.1156, time stamp: 0x5d3e2ccb

Faulting module name: AcroPDFImpl.dll_unloaded, version: 20.13.20064.12623, time stamp: 0x5f91f8a9

Exception code: 0xc0000005

Fault offset: 0x000447ab

Faulting process id: 0x1c2c

Faulting application start time: 0x01d6b8fd018817a2

Faulting application path: C:\Program Files (x86)\SAP\FrontEnd\SAPgui\saplogon.exe

Faulting module path: AcroPDFImpl.dll

Report Id: 3315dad4-6e9f-4d83-ba5a-3c1f852af351

Faulting package full name:

Faulting package-relative application ID:

[KMIN]

Our software is also seeing a similar issue when using a browser control to view pdfs.  This is begining to become widespread with the latest update.

[KMIN]

Our event viewer.

Faulting application name: EISimFrmIRI.exe, version: 1.0.0.156, time stamp: 0x59a830dc
Faulting module name: AcroPDFImpl.dll_unloaded, version: 20.13.20064.12623, time stamp: 0x5f91f8a9
Exception code: 0xc0000005
Fault offset: 0x000447ab
Faulting process id: 0x4424
Faulting application start time: 0x01d6b9397dfad493
Faulting application path: \\MONEY\Apps\ENERTIA\Exe\EISimFrmIRI.exe
Faulting module path: AcroPDFImpl.dll
Report Id: 2cb2c6cd-82ee-4a8d-a56a-cf6fc4a1bbdd
Faulting package full name:
Faulting package-relative application ID:

[Phips-]

Hi all

I found a workaround, hope it helps!

https://community.adobe.com/t5/acrobat-reader/preview-adobe-form-in-sap-is-very-slow-since-update-to...

[dalea72953627]

We have tested turning protected mode at startup back on, it seems to be better, but then reintrouces the bug where you no longer get the print dialog when trying to print a PDF.  Still not the optimal solution.

[Guest]

We are facing exactly the same issue as dalea72953627 and Margarete5CEC and RobertSAPBasis 

We tried this with different SAP GUI versions and differenet security settings (Enable Protected Mode at startup), error occured for all of them
For the moment, we uninstalled Version 20.013.20064  and went back to older  version 20.012.20048  - this solves the problem for the moment
We urgently ask for a solution
Martin

[KMIN]

Martin I'm not sure if this helps you or if you have tried the registry key below bDisallowDLLUnload.  It requires a restart of the pc but has worked in my case.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

bDisallowDLLUnload= 1

[Guest]

1) Set registry key like you suggested  2) installed 20.013.20064 version again 3) rebooted my PC

After this - SAP embedded  pdf-view (Document Viewer, ..) is very (!) slow again ... 
SAP GUI still crashes after displaying some pdf's ....

[jmloubser]

Hello KMIN,

Can you please share where you found this registry key?  I use the following URL to find registry keys for Adobe Reader and was unable to find this key: https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/index.html

I am interested in this registry key as our Software vendor is asking us to apply it and I want to make sure it is supported by the lastest version of Adobe Reader...

Thanks

[Serene_nature15C3]

Hi All

The optional update (ver. 20.13.20066) addressing this issue is now available (Windows Only). Please try to update the application to the new version available from the help menu > check for updates or you can manually download the patch using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

Regards

Amal

[KMIN]

@Serene_nature15C3 

Does update 20.013.20074 also include the patch for 20.13.20066?

[Serene_nature15C3]

Hi there

The version 20.13.20074 is the most recent update available containing the fixes released in the version 20.13.20066

Regards

Amal