Skip to main content
M
Margarete5CEC
Participant
November 11, 2020
Question

Adobe Reader DC 2020.013.20064 - error 103:103

  • November 11, 2020
  • 6 replies
  • 16519 views

Hi,

Since last adobe security patch when an app tries to open a pdf embedded into the own application (SAP) an error (103:103) is launched and no pdf is viewed.

We are running Windows 10 Version 10.0.19042 Build 19042 along with Adobe Acrobat Reader DC Version 2020.013.20064. Protected Mode in Adobe is disabled.

Does anyone know a solution for this?

 

Thanks

Margarete

    This topic has been closed for replies.

    6 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 24, 2020

    Hi All

     

    The optional update (ver. 20.13.20066) addressing this issue is now available (Windows Only). Please try to update the application to the new version available from the help menu > check for updates or you can manually download the patch using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

     

    Regards

    Amal

    A
    Anonymous
    December 16, 2020

    @Amal. 

    Does update 20.013.20074 also include the patch for 20.13.20066?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 17, 2020

    Hi there

     

    The version 20.13.20074 is the most recent update available containing the fixes released in the version 20.13.20066

     

    Regards

    Amal

    P
    Phips-
    Participating Frequently
    November 13, 2020

    Hi all

    I found a workaround, hope it helps!

    https://community.adobe.com/t5/acrobat-reader/preview-adobe-form-in-sap-is-very-slow-since-update-to-2001320064/m-p/11591900?page=1#M72917

    dalea72953627
    dalea72953627
    Participating Frequently
    November 13, 2020

    We have tested turning protected mode at startup back on, it seems to be better, but then reintrouces the bug where you no longer get the print dialog when trying to print a PDF.  Still not the optimal solution.

    A
    Anonymous
    November 19, 2020

    We are facing exactly the same issue as dalea72953627 and Margarete5CEC and RobertSAPBasis 

    We tried this with different SAP GUI versions and differenet security settings (Enable Protected Mode at startup), error occured for all of them
    For the moment, we uninstalled Version 20.013.20064  and went back to older  version 20.012.20048  - this solves the problem for the moment
    We urgently ask for a solution
    Martin

     

    M
    Margarete5CECAuthor
    Participant
    November 12, 2020

    dalea72953627
    dalea72953627
    Participating Frequently
    November 12, 2020

    We sare seeing the same issue with the SAP GUI and Adobe Reader DC & Standard DC 20.013.20064.  Below is the event viewer log entry when it crashes. If we back rev to version 20.012.20048, everything works as normal.

     

    Faulting application name: saplogon.exe, version: 7600.1.2.1156, time stamp: 0x5d3e2ccb

    Faulting module name: AcroPDFImpl.dll_unloaded, version: 20.13.20064.12623, time stamp: 0x5f91f8a9

    Exception code: 0xc0000005

    Fault offset: 0x000447ab

    Faulting process id: 0x1c2c

    Faulting application start time: 0x01d6b8fd018817a2

    Faulting application path: C:\Program Files (x86)\SAP\FrontEnd\SAPgui\saplogon.exe

    Faulting module path: AcroPDFImpl.dll

    Report Id: 3315dad4-6e9f-4d83-ba5a-3c1f852af351

    Faulting package full name:

    Faulting package-relative application ID:

     

    A
    Anonymous
    November 12, 2020

    Our software is also seeing a similar issue when using a browser control to view pdfs.  This is begining to become widespread with the latest update.

    M
    Margarete5CECAuthor
    Participant
    November 12, 2020

    Hi Amal,

    We generate our PDFs at runtime, see also

    https://wiki.scn.sap.com/wiki/display/ABAP/Step+by+step+of+PDF+form+programming+in+GUI?original_fqdn=wiki.sdn.sap.com and use the SAP standard "print view" functionality to preview the generated PDF.

     

     

     

     

     

     

     

    The setting "Enable Protected Mode at startup" is not set by default.

     

    Regards

    Margarete

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      November 12, 2020

      Hi there

       

      Hope you are doing well and sorry for the trouble. As described, Since last adobe security patch when an app tries to open a pdf embedded into the own application (SAP) an error (103:103) is launched and no pdf is viewed.

       

      Could you please let us know exactly how do you embed the PDF into that SAP application and how is the application trying to open that PDF in Adobe Reader DC ?

       

      Could you please share a snapshot of the error or a Screen recording of the workflow for the issue that you are facing .

       

      Also Can you please try a workaround and see  if this fixes the issue ?

      1) Launch Adobe Reader

      2) Open "Edit -> Preferences" and select "Security (Enhanced)"

      3) Untick (uncheck) the setting "Enable Protected Mode at startup"

      4) Try to Relaunch PDF now and see if this fixes your issue ?

       

      Let us know how it goes

       

      Regards

      Amal

       

      R
      RobertSAPBasis
      Participant
      November 11, 2020

      As mentioned above, This update is causing SAPGUI to close without error and depending on how many sessions the user has open, causes a delete session R47 for each session in SM21. In the Windows event application log shows SAPLOGON.exe at fault. This started on 11-4-2020 after update 20.013.20064 an is causing major issues with our users the previous 20.012.20048 worked. We have used SAPGUI 7.40 to 7.60 with same results.Please fix ASAP.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices