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danak66742986
danak66742986
Participant
May 21, 2019

I'm in the same boat over here.  I'm currently in contact with support, but they initially told me that it's not possible...

M
mercèo7859378
Participant
May 20, 2019

We have the same problem here, everytime a PDF File is opened from a network share a "blob_storage" folder is created on the container folder.

Sunil_Soni
Adobe Employee
Sunil_Soni
Adobe Employee
May 17, 2019

retom50171959

Paul_Riman​

Please share your contact info to susoni@adobe.com, we want to share a private build with you to verify the fix.

    I
    informationt64227988
    Participant
    May 17, 2019

    One of our users is having the same problem.

    When he opens a PDF file from a mapped network drive, and then selects content and copies it, this blob_storage folder appears.

    It happens in every folder when he does these steps.

    Any update on if there is a solution or an update coming that corrects this?

      Sunil_Soni
      Adobe Employee
      Sunil_Soni
      Adobe Employee
      May 16, 2019

      We are unable reproduce this in-house with the reader from released version mentioned by you both.

      To understand it better, can anyone of you please provide video/screenshots of the same.

      Paul_Riman
      Paul_Riman
      Participant
      May 16, 2019

      Here a link to a video : https://www.dropbox.com/s/vb439gi4sja7c6o/Sans%20titre%202.mov?dl=0

      The first part of the video shows that the problem appears when the pdf file is opened from the network folder.

      The second part of the video shows that the problem does not appear when the Adobe Acrobat application is started before opening the PDF.

      The problem only appears when the PDF is in a network folder.

      I'm a corporate network administrator and I had to stop adobe updates on every computer to avoid a pop-up of blob_storage folders...

      I hope you can find the solution soon.

      The computer is on the latest version of win10.

      Adobe Acrobat is on version 19.012.20034

      Thank you for your help.

      Sunil_Soni
      Adobe Employee
      Sunil_Soni
      Adobe Employee
      May 17, 2019

      Thanks everyone for reproting it and appologies for the inconvenience caused.

      Yes, it's similar to GPU Cache folder issue which was fixed in previeous release.

      We are looking into this issue on priority, We shall get back to you as soon as possible.

      -Regards

      Sunil Soni

      Acrobat eam

      Paul_Riman
      Paul_Riman
      Participant
      May 16, 2019

      I'm using Adobe Acrobat PRO DC and the issue is the same since the update 19.012.20034

      The blob_storage folder appear at the connection of Acobat to my account.

      Sunil_Soni
      Adobe Employee
      Sunil_Soni
      Adobe Employee
      May 16, 2019

      Can you please share workflow(video) and exact location of the created blob_storage ?

      Regards

      Sunil Soni

      F
      fgdtcAuthor
      Participant
      May 16, 2019

      It happens in every folder in that i open a PDF Document (only on Mapped network drives not local)

      i dont know if this help but we had a similar issue where the PDF Reader created a GPU Cache folder, i think it was like 4-5 months ago.

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