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A
Ash Powell Photography
Participating Frequently
September 26, 2021
Question

Adobe Reader DC keeps "upgrading" to 64 bit on our servers,

  • September 26, 2021
  • 3 replies
  • 980 views

Hi there,

 

Can someone please explain why Adobe have recently decided that everyone wants the 64bit version of Acrobat Reader??

Its wreaking havok with our server environments where we NEED 32bit.


Please advise how we can turn of this stupid update or at least ensure we receive 32bit only.

 

Thanks

Ash

This topic has been closed for replies.

3 replies

G
Adobe Employee
gaurav217470806
Adobe Employee
November 29, 2021

Dear user, the fixes for this issue have been applied in the latest release so that Reader will not upgrade from 32 bit to 64 bit machines on Sever OS machines.

You can get the latest version of 32-bit Reader from:
https://get.adobe.com/reader/otherversions/

R
Raimund21992589xuwj
New Participant
November 29, 2021

Dear garav2,

 

the download (in german for Win10) is the same version than last week....

Additionally to the above problem every time i open a document, the reader wants me to login an start a 30 day test. Crazy. Is ther an update for this problem?

Thanks. Raimund.

A
Ash Powell PhotographyAuthor
Participating Frequently
November 10, 2021

Still no solution to this. The registry keys that you keep stating are the solution DO NOT WORK.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 28, 2021

Hi Ash,

 

 

Thank you for reaching out and sorry for the trouble.

 

Please refer to the suggestion provided in the following coomunity thread: https://community.adobe.com/t5/acrobat-reader-discussions/disable-automatic-update-to-64-bit-reader-dc/td-p/12380707.

Check if that helps.

 

 

Thanks,

Meenakshi

A
Ash Powell PhotographyAuthor
Participating Frequently
September 30, 2021

Yeah ive seen that thread and Adobe didnt answer the question "why have you done this?", much like you havent answered it either.

I get that this is a free product but Adobe have some responsibility to ensure they dont screw up client systems by making adhoc changes like upgrading 32bit products to 64bit, unannounced.

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