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Question

Adobe Reader DC keeps updating itself to Adobe Acrobat Pro DC!!!

Forum|Forum|4 years ago
October 14, 2021
15 replies
52158 views

We use Adobe Reader on our terminal servers and it had been working perfectly fine up until recently.

For the last couple of months Adobe Reader has decided to automatically upgrade itself to Adobe Acrobat Pro DC every once in a while, asking all currently logged in users to sign into Adobe Reader with their Adobe ID, which they don't have because our company doesn't have any Acrobat Pro licenses. This will sometimes happen once in two weeks, or twice in two days! It seems sporadic and happens on all of the server in the farm.

As soon as I receive a report that Adobe is asking a user to sign in, I check the Application log in Event Viewer on that server for event 11707 and lo and behold, there's an event in there from a few minutes ago saying something like:

"Product: Adobe Acrobat DC (64-bit) -- Installation operation completed successfully."

To fix this, I've had to uninstall Adobe Acrobat Pro DC and install Adobe Reader from https://get.adobe.com/reader while the server is running and users are logged in, which makes the users understandably annoyed as they've been kicked off all of their PDFs for the 5th time in a month!

This week I got fed up and looked into other ways to install Adobe Reader and found you can sign up for an Adobe Reader distribution license and obtain an installer from a separate link. I installed this verison of the app (which is sadly 32-bit but doesn't make much of a difference in our environment) and things have been stable for the past three days and I'm hoping it'll remain that way...

Any idea why Adobe might have kept updating itself completely unprompted?

The only thing I can think of is that a user tried clicking the Edit PDF button and signed up for a free Acrobat Pro trial, but that requires a valid credit card but I can't imagine they signed up for that many trials...

Or maybe that particular user had an Adobe account with an expired Acrobat Pro trial and when they signed in after clicking Edit PDF, it upgraded the whole app to Acrobat Pro DC for all users? Isn't is supposed to ask users for an admin password before updating an app for all users on the server?

I'm keen to put this one to rest because it's been driving me mad.

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defaultf5k8o2koqtyh

New Participant

Does anyone if there is a resoluation to this issue? Our Adobe Reader is upgrading itself to Adobe Pro. Techs from Adobe keep saying to just download and install the latest verions of Reader, but it still upgrades itself. No one seems to be able to help.

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Bubbly_videographer2146

New Participant

I started this thread. The solution I found was to disable the Adobe Update service. Change the creds to bogus for the service so i can't start. This means the product cannot update. And your issue will go away. It's not a permanent solution but gives you time to find a solution. Mine was upgrading the users to Adobe Standard licensing as it turned out they needed it.

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jim_6441

New Participant

I previous replied in May 2023 as ' David299423042rbs '

Just trying to log into this forum to make a comment is utter garbage (took 10 mins after three FB and google accounts all failed). What has the world come to?

I have since found a solution that worked for our organisation.
Uninstall Adobe Reader and Adobe Pro everywhere. Group policy to ban Adobe throughout the workplace to be auto installed. Remove all instances of adobe updates within windows scheduler. Signed up for the Australian NitroPro PDF software - is half the price, far easier to manage. Does not self upgrade. Been working a treat for the past 18+ months, and, as an IT pleb, its kinda recommended.

...or use the many many online free PDF editors that are now out there. Eg: ilovepdf.com and cutepdf.com have free editors.

...or, for very simple PDF edits, Office365 Word can now read in and edit PDf files pretty well.

Y

ysasp46336585

Participating Frequently

I tried the REGEDIT approach but there was no updater key on my computer. I disabled the Adobe update service in Windows 11 but the stupid thing still updated the next day.

Does anyone know how to stop this invasive application from updating itself with no authority from the user or admin?

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Tech12345

Participating Frequently

It sounds like you're trying to stop Adobe from updating altogether, which is not what this post is about. This is for it upgrading to Pro

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ysasp46336585

Participating Frequently

It is updating to Pro, thats the problem. It's moving me from a fully paid version of Acrobat to a subscription based version which is not an "upgrade" in any way.

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bigwexi

Participating Frequently

Cited link to Apply for a desktop license does not work (403 error).
Our Assoc office is using a number of Acrobat DC and PRO subscriptions.
We would like our users to download the Reader from our web site rather than them accidently downloading the paid for version and getting angry at us.

Thanks, Enoch.

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David299423042rbs

New Participant

May 2023 : random upgrade issue is still alive & kicking well.

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ExhaustedTech

Inspiring

What's the issue you're having? If it's Reader upgrading to Pro, that mystery was solved.

If you're referring to updates and not upgrades, you have to turn off the updater.

D

David299423042rbs

New Participant

>What's the issue you're having
Exactly what was stated in the original post.

>If it's Reader upgrading to Pro, that mystery was solved
Maybe, but the reg setting still does not work.
No staff are clicking on the dopey above "paid buttons for turning pages" button thing in reader.

I have read all ~24 replies,

Happened to us on Wednesday night.

Reverted back to 32 bit reader yesterday (Thursday) morning.

The above 'don't update' registry setting is in place.

Our 32 bit reader self upgraded to 64 bit pro Thursday night. Hence the "its still alive and kicking well" comment.

Im feeling that the easiest fix is just to ditch Adobe and go with Fox PDF reader or CutePDF reader.

A

Alexander27715504qw98

New Participant

@AdobeSupportCommunity... why is there no official answer?! Poor service really!

W

willams46067935

New Participant

Try to stop the update or check for an update
use this

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Bradley250010988kb8

New Participant

This is still an issues as of September 2021. We have not been able to find a fix for this and it is costing out production hours.

B

Bradley250010988kb8

New Participant

Sorry I meant 2022.

A

AFK_Audit

New Participant

Guys, I found what's wrong. Efficient Adobe managers have added "paid buttons for turning pages". Clicking on them pops up a "try a 7-day subscription" and users clicking on it.

C

Carlos the Grackle

New Participant

Has anyone found a solution to this? I am having the same issue with Acrobat Reader somehow upgrading to Acrobat Pro. I have unistalled Pro and reinstalled Reader, only to have it upgrade the next day. In addition to users being unable to open .pdf files because they don't have an Acrobat Pro license, the upgrade process appears to be crashing the Citrix Printer Management service, which prevents printer redirect from the client computer.

J

Jim22978638umem

New Participant

Also having same issue on Microsoft RDS server..

Seems we might have one user with a full Pro subscription on his local machine logging onto the shared remote desktop server where free Adobe Reader DC is installed and this is upgrading the free Adobe Reader DC to the Adobe Acrobat Pro DC and then this is prompting all the users to Sign in, which they of course can't.

If we ununstall it and reinstall the free Adobe Reader DC then a short while later it upgrades itself back to the Adobe Acrobat Pro DC version once again. Any reason why this is suddenly happening ?

The user with the Pro licence says he has been logging on for some time now in this manner and hasn't had/caused these issues in the past, its only just started happening.

G

GRANT23637609i894

New Participant

We have a client that started experiencing this last week. Adobe Reader upgrades to Pro at 3pm daily. Every day!!! And we keep reinstalling.

Thanks for this thread. I have disabled the Task Schedular and set the Adobe Update service to manual. Will see how that goes. What a pain Adobe!!! Forcing people to use their paid subscription.

Cause: I suspect somebody logged into their terminal server Adobe Reader with an account. And since then it's stuffed it.

S

Samuel22759667g14y

New Participant

Is this still a problem? I just experienced this issue, and what's worse is I can't seem to install Acrobat and Reader on the same machine like I might normally be able to. What's going on?!

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Trevor O

Participating Frequently

I just had it happen again this week. We had disabled the update task in the task scheduler and it still happened on one of our servers.

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Brian22244279wyml

Participating Frequently

Stop auto upgrade from 32 bit reader to 64 bit rea... - Adobe Support Community - 12399955

Acrobat Reader DC migration to 64-bit (adobe.com) <-- Adobe is upgrading from 32bit to 64bit by design. It's a slow roll out and will continue to happen. Top link shows how to stop it. Hope that helps.

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Trevor O

Participating Frequently

Unfortunately that's not the issue we have experienced. The issue is not Reader 32 bit upgrading to Reader 64 bit. The issue we've had is Reader "upgrading" to Acrobat DC Pro which requires a license. It's doing this without admin rights which is the most troubling part of the problem because then users can no longer use Acrobat on the affected system and it takes someone with admin rights to go in, uninstall Acrobat DC Pro and then re-install Acrobat Reader.

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