Skip to main content
H
Hao Zhu
Participant
February 14, 2020
Question

Adobe reader DC language pack fro version 2020.006.20034

  • February 14, 2020
  • 8 replies
  • 123997 views

I try to install Asia language pack for Adobe reader DC, the pack vision is FontPack1500720033_XtdAlf _lang_DC , but shom me ths pack is not compatible. 

now the Adobe reader DC version is 2020.006.20034, my laptop OS si windows 10 1909.

so has anyone know how to download the new Aisa language pack for Adobe reader DC version 2020?

    8 replies

    bradh72167616
    bradh72167616
    Participant
    April 16, 2020

    Hi,

    I'm also in the same situation.  Looking to mass deploy the new version 20, but we need the Japanese font pack as our users receive a lot of PDF's that use this.  We can't deploy this version without it and I'm getting the same issues with the latest fontpack v19 that is available.  We need a version 20 of the fontpack to get this working please.

    V
    venkatachalamp28569965
    Participant
    May 11, 2020

    Pls help to provide new version 20 font pack we have rolloed out Acrobat Reader DC 2020.006.20042 package wide our enterprise.

    Need your urgent help.  Thanking in advance

     

      M
      mish_sher
      Participant
      April 14, 2020

      Team,

      Any updates about this bug? 

      M
      mish_sher
      Participant
      April 14, 2020

      Hi All,

      I tried a different way to install it. 

      1) Remove Adobe Reader ver 20.006.20034

      2) Install Langauage Package 15.007.20033

      3) Install Adobe Reader  ver 20.006.20034

       

      Hope this helps insted of the lengthy procdeure.

       

       

        jorgicsek
        jorgicsek
        Participating Frequently
        April 14, 2020

        Thanks, but I think the only acceptable solution is a new installer. Adobe have to make it.

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        March 8, 2020

        ++WORKAROUND UPDATE ASIAN LANGUAGE FONTPACK

         

        Estimated time to complete this method, Less than 20 minutes:

        • 2-4 minutes download per file (depending on your Internet download speeds)
        • 3-4 minutes to uninstall your current Acrobat Reader
        • 4-5 minutes to re-install
        • plus another 4 minutes to apply updates


        Files that you will need:

         

        NOTE : Don't forget to unblock these files after downloading them as illustrated in my slide in my earlier reply..

         


        STEPS TO FOLLOW:

         

        1-) Uninstall Acrobat Reader from the Control Panel--->>> "Uninstall a Program" or by going here: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-FFFF-7B44-AC0F074E4100}    and double-click on "AcroRead.msi" file. The wizard will ask to repair or remove installation.  When prompted, select uninstall/remove installation.

         

        NOTE : "C:\Program Data\"   is a hidden system folder, so to access it via GUI, enable  "View Hidden Files" in your Windows File Explorer.

         

        2-) Install AcroRdrtDC19.010.20098 _en_US.exe   After installing this version of Reader do not open it and DO NOT update just yet... proceed to the next step.

         

        3-) AcroRdrtDC19.010.20098 _en_US.exe version will take the Asian fontpack 15.007.20033. Install this FontPack, which you can verify if the installation was successful by  visiting the Control Panel -->>> Uninstall/Remove Programs; you will see Asian fontpack 15.007.20033  listed there soon after its installation completes.

         

        4-) Next, open Adobe Acrobat Reader, accept the End-User License Agreement (EULA), and THEN perform an update. This update will bring Reader version AcroRdrtDC19.010.20098 to current latest version 20.006.20034. (Optionally, you can apply the update patch 20.006.20034 manually from the link provided above).

         

        4-) Now you will be able to install FontPack1902120058_XtdAlf_Lang_DC.msi

         

         

        NOTE:

         

        If you're planning on using SCCM please review Microsoft guidance on  how to "Create a task sequence for non-OS deployments"

         

        jorgicsek
        jorgicsek
        Participating Frequently
        March 9, 2020

        Your workaround is working, but this is not a solution. In enterprise environment this workaround is not viable.

        Adobe have to make a new installer. This is the only one solution what is acceptable. Thanks for the help.

         

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        March 9, 2020

        You're welcome.

         

        Hopefully Adobe will provide a fixed installer.

         

        Have you used the wishform/report a bug?

         

        You'll get a better chance of voicing up your findings with this installer by reporting a bug here: https://www.adobe.com/products/wishform.html 

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        March 5, 2020

        Hi,

         

        ++In reply to everyone who is getting the "Reader not compatible error" in this thread, if you're using MS Windows 7, 8 or 10 see slide below:

         

         

         

        The .msi file needs to be unblocked to resolve this issue. 

         

        This is not a problem from Adobe Acrobat Reader or other related products. This happens with other programs as well.

         

        According to Microsoft guidance, Files or emails that are downloaded to your computer (specially installation or setup files) are automatically protected with the file blocking as  an added security layer. 

         

        I hope this helps and I apologize to jorgicsek in my initial reply which had a lot of redundant verbage. 

         

        If this suggestion doesn't work, try one or more additional suggestions below:

         

        1. C:\Windows\WinSxS   <<<<----   a lot of old update files are stored here; cleaning  a few files may help
        2. C:\Users\--\AppData\Local\Temp <<<--- temporary files used by Adobe Acrobat/Reader; see what can be also be deleted if you had an older installation of the same software 
        3. C:\Program Files (x86)\Adobe\Acrobat Reader DC <<<--- the .msi fontpack is supposed to install here by default and here  C:\Program Files (x86)\Adobe\Acrobat Reader DC\Resource\CMap
        4. C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader  <<<---- find "Eula.exe" and accept the End User License Agreement (in some error log files that users have submitted in these forums it appears to resolve other errors 
        jorgicsek
        jorgicsek
        Participating Frequently
        March 6, 2020

        Unfortunately, neither of these solution is usefull, the error message is the same. I think Adobe have to make a new installer for the newest Reader DC version. Anyway, thanks.

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        March 6, 2020

        You're welcome.

         

        I tried the link suggested above, downloaded it and installed it. But I had to unblock the downloaded .msi file before installing.

         

        If I didn't unblock the file  it was throwing the same error as you have and didn't allow me to continue to install the .msi package.

         

        That is a little strange. I used to have Windows 10 Home Edition which I recently updated to 1909 because without this update other Adobe products, like AdobeXD for example, would not install at all.

         

        Also, in my computers that used to have MS Windows 7, on which I forced an upgrade without a clean install of Windows 10, similar errors happen when I try to install programs on Windows 10.

        jorgicsek
        jorgicsek
        Participating Frequently
        February 25, 2020

        Where can I download a compatible version from the Font Pack to Reader DC version 2020.006.20034 (Continuous)?

        The suggested FontPack1902120058_XtdAlf_Lang_DC.msi or FontPack1900820071_XtdAlf_Lang_DC.msi is not compatible with the newest Reader DC!

        Thanks.

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        February 27, 2020

        What operating system are you using?

        jorgicsek
        jorgicsek
        Participating Frequently
        February 28, 2020

        Windows 10 Enterprise x64

        version 1809 (build: 17763.1039)

        S
        Steve-work
        Participant
        February 18, 2020

        I'm trying to install this with Adobe Acrobat Reader DC 20.006.200.34, but I'm getting this error: "Adobe Acrobat Reader Dc 15.007.20033 or latest must be installed before proceeding with this installation".

        I have tried both of these versions:

        https://supportdownloads.adobe.com/thankyou.jsp?ftpID=5877&fileID=5913

        https://supportdownloads.adobe.com/thankyou.jsp?ftpID=6484&fileID=6484

         

        But get the same error.

         

        Thanks

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        February 18, 2020

        Hi Steve-work,

         

        Please try to install the font pack from this link https://supportdownloads.adobe.com/detail.jsp?ftpID=6839

        Let us know how it goes.

         

        Feel free to post if any issue occurs or you need any help.

         

        Regards,

        Meenakshi

        S
        Steve-work
        Participant
        February 19, 2020

        I am getting a similar error with this version:

         

         

         

        Thanks

        M
        Adobe Employee
        Mohd Amish
        Adobe Employee
        February 15, 2020

        Please try using the latest font pack from: https://supportdownloads.adobe.com/detail.jsp?ftpID=6839 and let us know if it works.

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        February 14, 2020

        Hey there,

         

        Thanks for reporting this to us.

        Would you mind sharing the link you used to install the Asian Font pack? Let us know if you have been through this link https://supportdownloads.adobe.com/detail.jsp?ftpID=5877 and received the pack not compatible error.

         

        Thanks,

        Akanchha 

         

        M
        Manago
        Participant
        February 14, 2020

        This version of Asia Font Pack (FontPack1500720033_XtdAlf_Lang_DC.msi) seems not be compatible with Reader 2020.006.20034

         

        Error message from installer:

        The version of adobe acrobat reader installed on your system is not compatible with this installer. Adobe Acrobat Reader DC 15.007.20033 or later is required.

         

        The last Adobe Reader version before 2020 worked with that.

         

        But there is now other language pack available for download.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices