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avishek84
New Participant
February 14, 2021
Answered

ADOBE READER DC - No thumbnails

  • February 14, 2021
  • 3 replies
  • 6221 views

I use Windows 10 and I have Acrobat Reader DC installed in it.

Much earlier, I had enabled the thumbnail view for windows explorer from Adobe Reader's Preferences --> General --> Enable PDF thumbnails preview.

When I click on Generate System Report, I have observed that on 2 Feb 2021, a plugin has got automatically installed. After this day, the thumbnail view in windows explorer is not working anymore, inspite of it being enabled in preferences of Adobe Reader DC.

How do I make this thumbnail view work again in Windows Explorer?

I attach the System Report file generated by Adobe Reader and also the screenshot of the settings present at the moment with Adove Reader DC with this message.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi All,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

3 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
February 17, 2021

Hi All,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

RobertDann
RobertDann
Participating Frequently
February 17, 2021

Thank you Meenakshi!

After the Feb. 15 post from wonderfulpeople (above) I tried the May 2011 fix (Fixes for 64-bit Adobe Reader preview handler and thumbnails (pretentiousname.com)) posted by Pretentious Name and that fixed the problem, at least until the next Adobe Reader update is issued. However, I'll give your workaround a try sometime over the next few days and post an observation of the results. Thanks again for getting back to all of us on this.

Rob

RobertDann
RobertDann
Participating Frequently
February 17, 2021

Hi again Meenakshi,

Just a clarification please. In your instructions you indicate to create a new key, EULA, under path:
HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\AdobeViewer. Then to create a new REG_DWORD (in the new EULA key?) with the value of 1. What should the name of the new REG_DWORD in the EULA key be?

Thanks,

Rob

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 15, 2021

Hi Avishek,

 

Thank you for reaching out and sorry for the trouble.

 

This is a known issue with the latest version and the team is working on the fix.

We will update you once the fix will be available.

 

We appreciate your patience. 

 

Thanks,

Meenakshi

RobertDann
RobertDann
Participating Frequently
February 15, 2021

Hi Meenakshi,

This issue of the latest update for Acrobat Reader DC causing Reader to cease automatically creating thumnails is really a significant matter. Will the repairing "fix" be in the form of an automatic update?

 

Thanks,

Rob

RobertDann
RobertDann
Participating Frequently
February 15, 2021

Hi again Meenakshi,

In the interim, would it be possible to post the older version (that automatically created thumbnails) or a link to it  which "wonderfulpeople" mentioned that a tech support was actully able to install for them? 

 

W
wonderfulpeople
Participating Frequently
February 15, 2021

I have the same problem. I just finished with their tech support about this problem, and it appears there is no solution at the moment. Basically, the new update that Adobe pumped up has this problem. If you go back to the older version, it works fine. The problem? You can't go back to the older version. I tried to download an older version setup file, and it refuse to install the older version. This tech support was actully able to install the older version and the problem went away. Still, it won't be a fix for me because (according to them) I can't prevent the auto update on the reader. They said, they will put this matter on the highest priority. But in the meantime, we are stuck with the problem. There is, however, an alternative solution if thumbnail is very important to you. Something like this happened a few years back when Windows was updating to Windows 7. The thumbnail for PDF wasn't working and there was a 3rd party fix for it. It still is out there and it still works (but with a small icon attached to the bottom of the thumbnail). It was at the time for fix on 64-bit version and it still works. (Not sure about 32-bit though since I stopped using 32-bit forever ago). Hope this helps.

W
wonderfulpeople
Participating Frequently
February 15, 2021

Fixes for 64-bit Adobe Reader preview handler and thumbnails (pretentiousname.com)

 

Hey guys. Try the link above. It was done about 10 years ago, but it would work on this new issue. I believe it is basically a registry tweak (not sure 100% how it works but it does). The new update from Adobe was to address some security concern. You can fall back to the older version, but I think this solution would be better for all.

RobertDann
RobertDann
Participating Frequently
February 16, 2021

Thanks wonderfulpeople! I had downloaded the fix earlier after reading another post, but didn't try it until your comment a few hours ago. It works just fine on both laptops - with Adobe Reader DC and Adobe Acrobat XI. I understand I may have to reinstall the fix if Adobe flushes out another updatte before thry correct the problem, but that's a livable option rather than the alternative. So thanks again.

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