Adobe Reader DC window freeze upon file save as

[RJJHFG]

All of a sudden after the last update my and our users Adobe Reader DC will not allow them to do a file save as unless we run the repair installation. Users are seeing this on Windows pc's with Adopbe Reader DC version 2021.007.20091. The Windows version we are on is Windows 10 21H1.

The replair will last and work for a day or two but then is needed to be done again. I have even uninstaled and reinstalled Adobe Rreader DC only to have the same results. 

Help please.

[RJJHFG]

Also, I have made the adjustment cahnge to uncheck Show Online storage and this change has not made any dieffernece in the outcome or ability to do file save as.

[default2io3ybp6itq6]

Hi,

Thanks for reaching out to us and sorry for the problems faced by you.

As you have mentioned already, changing general pref "Show online Storage" didn't work for you, is this issue happening for all documents at your end or only few? Can you send a recording and sample pdfs too?

Thanks

shrebhat

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[RJJHFG]

This is what users are faced with the fix only works for a few days. Been happening for a little over a week and we have not had any changes in our enviroment but i did notice the users have recetly had an Adobe update to run. Could that have something to do with this?

[Dian2010708944uq]

Did You manage to frin the problem I am strugeeling with the same problem.

[RJJHFG]

It worked for a user ysterday but today the issue is back unable to preform File Save As. 

[RJJHFG]

A user who has Acrobat pro is unable to added/sign documents with out the program freezing. The user is having to end task and the laucnh Reader so they may sign the docuemnt.

[RJJHFG]

This is happening to all users and no matter if they are using Acrobt or Reader. ASlo when they attempt to sign a PDF to program is freezing and no longer responds.

[Dian2010708944uq]

Did You manage to frin the problem I am strugeeling with the same problem. 

[RJJHFG]

By uncheckecing the box to shown online files when saving has helped and also ensuring the latest updates have been applied.

[RJJHFG]

Example attached.

[FRiC]

I just want to add that I'm seeing the same problem in my environment (same 2021.007.20091 and Windows 10 21H1) but it's not affecting all users. We have Canon ImageRunners that scan to a network location and users will open the scanned PDF file from the network location then Save As to another network location. The "Save As" window appears blank but Reader doesn't actually freeze. i.e. the "Save As" window can be closed by clicking X and Reader continues to function normally.

Current "workaround" is to let users move and rename the file using Explorer. 😛

[RJJHFG]

Try unchecking the Show Online storage options, it has just worked this morning for a user today that has had the issue. Hoping this fix sticks.

[FRiC]

Thanks, that fixed it for one user, but it took away the recent folders screen. I'm deciding if I need to roll out the workaround for all of my users, or wait for a bug fix. We don't have any cloud locations...

[Meenakshi Negi]

Hi All,

Hope you are doing well and sorry for the trouble.

The team has identified few issues and fixed them. We have released an update that addresses the issue and would appreciate if you can update the application to check if it fixes the issue for you.
You may go to Help menu and select "Check for updates" in the application. For more information about the latest update, please refer to the following page: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

Let us know how it goes.

Thanks,

Meenakshi

[RJJHFG]

So far so good with the recent update. Waiting pon a user to complete some resting to confirm the issues are now all resolved. Once I hear I can confirm with more info here.

Thank you

[RJJHFG]

The user is now having issue with bookmark links not working inside of a PDF or even on a newly created pdf. In the example below the bookmark link to the Header is not working but the link to the external website does work.

[RJJHFG]

What is weird about it, is that External Links still function fine, its links referencing other sections of the document, or internal links that don’t work.

[RJJHFG]

Still have a user who has an issue when creating links in a document. Link to a header is not wokring if copied from Word. Please see example attached.

Thank you,

[Docus2225981878aw]

I still have the issue even with the latest update. Installation repair doesn't help either. Print PDF using Adobe PDF as a printer is only way to save the file for me. 

[Sharilyn]

Same for me.

[CRlaw-Emily]

I also have a user experiencing the 'blank' "Save As" window. We have checked for updates and have had no luck there.

[RJJHFG]

Ensure this is unchecked: Show online storage when saving files. see image below.

[Elaine22797513ctcm]

Thank you for your suggestion to uncheck "Show Onlin Storage." It worked like a charm.