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R
RJJHFG
Participating Frequently
September 22, 2021
Question

Adobe Reader DC window freeze upon file save as

  • September 22, 2021
  • 6 replies
  • 8540 views

All of a sudden after the last update my and our users Adobe Reader DC will not allow them to do a file save as unless we run the repair installation. Users are seeing this on Windows pc's with Adopbe Reader DC version 2021.007.20091. The Windows version we are on is Windows 10 21H1.

 

The replair will last and work for a day or two but then is needed to be done again. I have even uninstaled and reinstalled Adobe Rreader DC only to have the same results. 

Help please.

 

This topic has been closed for replies.

6 replies

E
Elaine22797513ctcm
New Participant
January 23, 2022

Thank you for your suggestion to uncheck "Show Onlin Storage." It worked like a charm.

 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 13, 2021

    Hi All,

     

    Hope you are doing well and sorry for the trouble.

     

    The team has identified few issues and fixed them. We have released an update that addresses the issue and would appreciate if you can update the application to check if it fixes the issue for you.
    You may go to Help menu and select "Check for updates" in the application. For more information about the latest update, please refer to the following page: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-update-is-live/td-p/12412471. 


    Let us know how it goes.

     

    Thanks,

    Meenakshi

      R
      RJJHFGAuthor
      Participating Frequently
      October 14, 2021

      So far so good with the recent update. Waiting pon a user to complete some resting to confirm the issues are now all resolved. Once I hear I can confirm with more info here.

       

      Thank you

      FRiC
      FRiC
      Participating Frequently
      September 23, 2021

      I just want to add that I'm seeing the same problem in my environment (same 2021.007.20091 and Windows 10 21H1) but it's not affecting all users. We have Canon ImageRunners that scan to a network location and users will open the scanned PDF file from the network location then Save As to another network location. The "Save As" window appears blank but Reader doesn't actually freeze. i.e. the "Save As" window can be closed by clicking X and Reader continues to function normally.

       

      Current "workaround" is to let users move and rename the file using Explorer. 😛

      R
      RJJHFGAuthor
      Participating Frequently
      September 23, 2021

      Try unchecking the Show Online storage options, it has just worked this morning for a user today that has had the issue. Hoping this fix sticks.

      FRiC
      FRiC
      Participating Frequently
      September 24, 2021

      Thanks, that fixed it for one user, but it took away the recent folders screen. I'm deciding if I need to roll out the workaround for all of my users, or wait for a bug fix. We don't have any cloud locations...

      R
      RJJHFGAuthor
      Participating Frequently
      September 23, 2021

      Example attached.

      D
      Adobe Employee
      default2io3ybp6itq6
      Adobe Employee
      September 23, 2021

      Hi,

      Thanks for reaching out to us and sorry for the problems faced by you.

      As you have mentioned already, changing general pref "Show online Storage" didn't work for you, is this issue happening for all documents at your end or only few? Can you send a recording and sample pdfs too?

       

      Thanks

      shrebhat

       

      [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

      R
      RJJHFGAuthor
      Participating Frequently
      September 23, 2021

       

      This is what users are faced with the fix only works for a few days. Been happening for a little over a week and we have not had any changes in our enviroment but i did notice the users have recetly had an Adobe update to run. Could that have something to do with this?

      D
      Dian2010708944uq
      New Participant
      November 16, 2021

      Did You manage to frin the problem I am strugeeling with the same problem.

       

      R
      RJJHFGAuthor
      Participating Frequently
      September 22, 2021

      Also, I have made the adjustment cahnge to uncheck Show Online storage and this change has not made any dieffernece in the outcome or ability to do file save as.

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