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JROP
JROP
Inspiring
May 31, 2017
Question

Adobe Reader DC - Won't open, process hangs

  • May 31, 2017
  • 1 reply
  • 3498 views

I'm seeing a trend at work on our Windows 7 Enterprise SP1 systems. Almost all systems have version 2015.020.20039 installed. The problem does happen on 2017.009.20044.

Here's what happens:

Open a PDF file from the desktop, Outlook or any other location on the computer and sometimes it will open but most of the times nothing happens. When I go to Task Manager you can see the process for Reader there, and depending on how many times I try to open the PDF, more processes open. If I close End those processses usually I can open a PDF once and then the same thing happens again.

Here's the dump file for the process.

    This topic has been closed for replies.

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    May 31, 2017

    Hi JROP,

    Would you try turning off Protected mode for testing purposes only and if you see a difference let us know.

    How to turn off PM, Launch Reader > Edit > Preference > Security(Enhanced). Turning off Protected Mode is not recommended.

    Will be waiting for your response.

    -Tariq Dar.

    JROP
    JROPAuthor
    Inspiring
    May 31, 2017

    Hi, it is currently off; that did not seem to help.

    Thank you,

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    June 1, 2017

    HI JROP,

    You may try uninstalling Reader using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Restart the machine and try installing again.  Try to reproduce the issue, let us know if that makes any difference.

    If the issue still persists, please help us with the new process dump.

    -Tariq Dar

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