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BCGL
New Participant
August 22, 2023
Question

Adobe Reader does not verify electronic signature

  • August 22, 2023
  • 2 replies
  • 4863 views

Adobe Reader installed on one of the computers does not verify electronic signatures. On another computer, the same program verifies the signature and confirms its correctness. I did an update of the program, certificates and it still does not work. What else can I do?

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2 replies

JR Boulay
JR Boulay
Community Expert
August 23, 2023

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
MikelKlink
MikelKlink
Participating Frequently
August 22, 2023

What exactly is the message with which that Adobe Reader instance rejects the signatures in question? Can you share an example PDF?

B
BCGLAuthor
New Participant
August 22, 2023

Attached is a document signed with a qualified signature. On all other computers it displays "Signed. All signatures are correct." Unfortunately, on this one computer there is the same file and it displays "Al least one signature has problems".
I also noticed that on the other computers among the certificates there is a certificate starting with a string of digits and ending with the email address of the person to whom the computer is assigned (screen attached). And on the computer where Adobe cannot verify these signatures there is nothing similar.

B
BCGLAuthor
New Participant
August 22, 2023

Ok, that looks like the copy of the EUTL that Adobe Reader is using is outdated or broken.

Could you select Preferences --> Trust Manager? The bottom-most frame should look like this:

Please press the Update Now button.

 

 


Unfortunately, it doesn't help. I also did this before and it didn't do anything either. Now when I updated, a message like the one attached appeared for a while. But now it is again as it was.

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