Adobe Reader Error 10:10 (IE 11)

New Here ,
Jun 10, 2021 Jun 10, 2021

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Hello.

 

I have about 250 machines on our domain and starting a few days ago, my users cannot open a PDF within Internet Explorer. Trying to do so gives the following: 

 

"There is a problem with Adobe Reader. If it is running, please exit and try again. (10:10)"

 

Of course manually killing any Adobe process does not work. I have tried disabling enhanced security as well as Protected Mode at Startup, which has corrected these errors in the past. However, my only solution for now has been to disable the Adobe Reader add-on for Inter Explorer 11. When this is disabled, it prompts the user to either open or save the document, which works fine. 

 

However, the PDF should be able to open in the browser as it's expected. I'm hoping someone can offer some insight because I have tried every solution Google has brought me to. 

 

Thanks, in advance.

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correct answers 3 Correct answers

Adobe Employee , Jun 23, 2021 Jun 23, 2021
Hi All! Thanks for your time and for your cooperation on this. Hope you all are doing well. The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...  Download the setup, run it, reboot the machine (if possible) and check the app functionality.  To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021...

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Adobe Employee , Jun 23, 2021 Jun 23, 2021
Hi All, Sorry for the inconvenience caused. We have released an update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue. Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone  Let us know how it goes. Thanks, Meenakshi

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Adobe Employee , Sep 15, 2021 Sep 15, 2021
Hi, Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue. Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible. To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available! Let us know how it goes. Regards, An...

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replies 118 Replies 118
Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi Darb and Testing5EE8,

 

Please check your inbox now.

I have shared the information with you. Please check and let us know how it goes for you.

 

Thanks,

Meenakshi

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hello, please, how can i solve it if there is a solution?

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Could you send me the information as well? Im having the same issues described above...

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hello Meenakshi,

I'm experienced the same issue... would you send me information to resolve it?

Thanks!

Marco

 

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New Here ,
Jun 14, 2021 Jun 14, 2021

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The fix I found for the issue was to open Internet Explorer.

 

Go to Manage Add-ons

Show All add-ons

Disabled Adobe PDF Reader

The error went away and seemed to have been fixed.

 

 

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Same problem

: (

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hello,

 

Some of our users have started signaling us this problem earlier today.

We use the Adobe PDF Reader Active X on Windows 10 to display PDF files on our applications .

We encounter error 10:10 on some of our computers.

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Been following thread for a couple of days.  Same for internal dev machines using Adobe Pro with latest release, and external customer machines on Adobe Pro with latest release.  10:10 error received after machine has been rebooted post lastest release install of version 2021.005.20048.

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New Here ,
Jun 15, 2021 Jun 15, 2021

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I have 200 computers that are experiencing the same error. The problem started after the last update. We are currently on Version 2021.005.20048 and Windows 10 varying from 1909 to 20H1.

Anyone know if there is a fix yet?

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi All,

 

Thank you for reporting this and sorry for the inconvenience caused.

 

I have sent you all an email. Please check your inbox and try the steps suggested there.

Do let us know if that helps or not.

 

Thanks,

Meenakshi

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Could you post the suggested step here ?

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi AnthoLef,

 

Please check your inbox. Once you try the steps, do let us know if that helps or not.

 

Thanks,

Meenakshi

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Hello

my email is jig85@naver.com

Thanks

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New Here ,
Jun 15, 2021 Jun 15, 2021

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link in email took me to blank Adobe site with no new dll's to try

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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I have updated the email. 

Please check the email and let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Jun 15, 2021 Jun 15, 2021

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i AM ALSO HAVING THIS PROBLEM ON ALL EIGHT COMPUTERS AT HERE AT WORK.  COULD YOU PLEASE EMAIL ME THE SUGGESTED FIXES.  I HAVE TRIED THE UNINSTALL/ REINSTALL TRICK WHICH DID NOT WORK.  THANKS ANGELA SHURLING

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hello,

Could you send me the email please ?

Best regards

Thomas

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Could you send me the email please ?

Thanks,

 

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Problem seems solved with the new AcroPDFImpl.dll you sent me.

 

Thanks a lot for your help

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Hello, we expierence the same problem. Could I receive the email as well?

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Could you send me the email please ?

Thanks,

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hello, I have a same issue... Could you send the email about this issue?

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi

need the new file please

we encounter the same problem!

thanks

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hi All,

 

Thank you for reaching out and sorry for the inconvenience caused.

 

I have sent the email. Please check your inbox and let us know over the email if that helps.

 

Thanks,

Meenakshi

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi Meenakshi,

same over here. Running in the same problems.

Can we get the new files please?

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