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A
Anonymous
June 10, 2021
Answered

Adobe Reader Error 10:10 (IE 11)

  • June 10, 2021
  • 37 replies
  • 52656 views

Hello.

 

I have about 250 machines on our domain and starting a few days ago, my users cannot open a PDF within Internet Explorer. Trying to do so gives the following: 

 

"There is a problem with Adobe Reader. If it is running, please exit and try again. (10:10)"

 

Of course manually killing any Adobe process does not work. I have tried disabling enhanced security as well as Protected Mode at Startup, which has corrected these errors in the past. However, my only solution for now has been to disable the Adobe Reader add-on for Inter Explorer 11. When this is disabled, it prompts the user to either open or save the document, which works fine. 

 

However, the PDF should be able to open in the browser as it's expected. I'm hoping someone can offer some insight because I have tried every solution Google has brought me to. 

 

Thanks, in advance.

This topic has been closed for replies.
Correct answer AnandSri

Hi,

 

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

 

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

 

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

 

Regards,

Anand Sri.

37 replies

Show previous replies
C
comune5E8F
New Participant
June 22, 2021

Send me the test files to fix the problem, same issue.

Thank you

I
inkwi5FBF
New Participant
June 22, 2021

Hi,

please send me the test files to fix the problem, we have the same issue.

Thanks

 

jig85@naver.com

K
KELVIN0D4C
New Participant
June 22, 2021

Please inbox this test solution for fix this problem

 

Thanks you so much

A
ALBERTO5E13
Participating Frequently
June 21, 2021

Hi,

I resolved simply activating Protected Mode.

Thanks.

M
Mohammad Fariz Zaki5C85
New Participant
June 22, 2021

may i have the dll file

 

A
amenard
New Participant
June 18, 2021

Good luck getting the DLL. Adobe has not replied to me yet for a couple days after I had asked for it, nor have I seen responses from them on other comments.

K
keving52957124
New Participant
June 18, 2021

we are also getting this error on mulitple machines and its preventing us from viewing/printing our claims. I have an entire department dead in the water. can you please send us the DLLs for testing as well?

M
mattphilippe
New Participant
June 18, 2021

Hello,

 

Someone can send me the dll file please ?

mattphilippe@hotmail.fr

 

Thanks for your help!

P
Pamela5C20
New Participant
June 17, 2021

May I also get a copy of the dll file?

D
defaulthf5gu3q2z24q
New Participant
June 17, 2021

Could I get the dll as well, please? It's affecting viewing PDFs in QuickBooks (Since it uses IE.)

    T
    TUser_BRAN16P
    Participating Frequently
    June 18, 2021

    Would you mind reporting back with whether or not the DLL files resolve the issue for you? Numerous users in our environment are receiving the 10:10 error when viewing QuickBooks Previous Reconciliation reports and the DLL files made no difference. We've resorted to re-installing Acrobat/Reader DC with the previous update (21.001.20155) to get them working.

    D
    defaultwp4zcrou5fbm
    New Participant
    June 17, 2021

    My PM software is getting hammered with this as well.  It would be great if a fix were released publicly or someone would send me the DLLs and instructions required to fix this.

    Show more replies
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